topic Re: can't open file isodraw 7.2 M030 in 7.3 F000 in Arbortext

can't open file isodraw 7.2 M030 in 7.3 F000

mcardella — Tue, 12 Sep 2023 13:34:03 GMT

Hi all,I received the file attached (file from 7.2.iso) from my client, he created this file with Isodraw 7.2 M030, I have a different version of isodraw 7.3 F000.When I tried to open the file there is an error message (see error message.bmp).Do you have any solution? Cheersmassimo

Re: can't open file isodraw 7.2 M030 in 7.3 F000

Marco_Tosin — Tue, 08 Sep 2015 16:58:19 GMT

Massimiliano, hai scritto il commento nella sezione sbagliata.

In questa nessuno ti risponderà.

Te la faccio spostare, sperando che tu abbia più fortuna.

Ryan Kelley‌, can you please move this discussion in the right place?

Thanks

Re: can't open file isodraw 7.2 M030 in 7.3 F000

mcardella — Tue, 08 Sep 2015 17:04:57 GMT

Ciao Marco,

scusa la domanda, ma quale sarebbe la corretta sezione?

Grazie

Massimiliano

Re: can't open file isodraw 7.2 M030 in 7.3 F000

Marco_Tosin — Tue, 08 Sep 2015 17:14:24 GMT

Hai scritto nella sezione PTC Live Global, che è quella inerente all'incontro mondiale degli utenti PTC.

Penso sia più adatta quella di Arbortext, comunque dovrebbe pensarci l'amministratore della comunità a spostarla.

Come hai visto l'ho messo in copia nel commento precedente.

Re: can't open file isodraw 7.2 M030 in 7.3 F000

VladimirN — Wed, 09 Sep 2015 08:25:23 GMT

I now have no access to Arbortext IsoDraw, but I normally opened your file in Creo View Express 3.0 M031. Here it is:

Re: can't open file isodraw 7.2 M030 in 7.3 F000

thendricks — Wed, 09 Sep 2015 13:23:07 GMT

I think this might be the file extension. I simply changed the extension to the updated idr versus the older iso and it opened fine.

Re: can't open file isodraw 7.2 M030 in 7.3 F000

mcardella — Wed, 09 Sep 2015 16:53:54 GMT

Hi Trevor,

I changed the extension of the file from .iso to .idr but I can not still open it in my isodraw 7.3.

Probably is there something wrong in my isodraw?

Cheers

Massimo

Re: can't open file isodraw 7.2 M030 in 7.3 F000

thendricks — Wed, 09 Sep 2015 17:23:10 GMT

Perhaps. Did you try the file I attached?

Re: can't open file isodraw 7.2 M030 in 7.3 F000

mcardella — Thu, 10 Sep 2015 09:07:58 GMT

yes, I tried also your file, but nothing, the error message is always the same

Re: can't open file isodraw 7.2 M030 in 7.3 F000

thendricks — Thu, 10 Sep 2015 14:42:27 GMT

We're on 7.3, M031 build 1. Not sure if it's a version issue or your install.

Before that though, I've included another copy of your file. I saved it back to version 7.2. Try that one.

If this does not work I'd suggest trying a fresh install.

Re: can't open file isodraw 7.2 M030 in 7.3 F000

VladimirN — Fri, 11 Sep 2015 07:13:26 GMT

Massimilano,

If the problem continues, then contact with PTC's technical support by using "Case Logger": https://support.ptc.com/appserver/cs/case/case_logger.jsp