topic How do I move my prime account to another device? in Mathcad

How do I move my prime account to another device?

ES_10838933 — Wed, 03 Jan 2024 19:11:33 GMT

Since you are only able to have your licensed account on one account unless they're connected to the same network and with a different subscription, is there a way for me to inactivate the license on one device and activate the subscription on another? Right now the account is on my desktop but I need it on my laptop.

Re: How do I move my prime account to another device?

LucMeekes — Wed, 03 Jan 2024 21:01:31 GMT

Depending on your type of license:

Transferring Mathcad License from Existing Host ID to New Host ID
1. Commercial / Maintenance Active Customer
2. Student Edition or Mathcad Single User Account

Success!
Luc

Re: How do I move my prime account to another device?

ES_10838933 — Wed, 03 Jan 2024 21:38:06 GMT

I'm using a student license however when i press next when choosing "Log ncase" on the link in the threat nothing happens however if I choose "Get license" I'm met with this: "Thank you for using Mathcad. You have reached the maximum number of license requests available for your product type. To upgrade to the latest version of Mathcad, please visit store.ptc.com."

But I am still not able to transfer the license.

Re: How do I move my prime account to another device?

LucMeekes — Wed, 03 Jan 2024 21:56:28 GMT

See here: https://community.ptc.com/t5/Mathcad-Installation/new-PC-license-transfer/m-p/918890#M3504

(Note that topics regarding installation and licensing are found here:

https://community.ptc.com/t5/Mathcad-Installation/bd-p/PTCMathcadInstall

, pay special attention to: the second thread in the list, titled: "All About Mathcad Software Installation.")

Success!
Luc

Re: How do I move my prime account to another device?

MartinHanak — Thu, 04 Jan 2024 15:02:50 GMT

@ES_10838933 wrote:

I'm using a student license however when i press next when choosing "Log ncase" on the link in the threat nothing happens however if I choose "Get license" I'm met with this: "Thank you for using Mathcad. You have reached the maximum number of license requests available for your product type. To upgrade to the latest version of Mathcad, please visit store.ptc.com."

But I am still not able to transfer the license.

Hi,

try sending your request to academicsupport@ptc.com

Send OLD Mac address, NEW Mac address and the product code and cross your fingers.

See https://community.ptc.com/t5/PTC-Education-Forum/Creo-installation-stuck-at-processing/m-p/828065#M13079 discussion.