topic Weird error when printing....from the video card?!? in Windchill

Weird error when printing....from the video card?!?

mdebower — Wed, 02 May 2018 13:46:59 GMT

Hey Everyone, Happy Friday!!I have a Windchill 10.1 user (no Pro/E) that gets an error from the video system when he tries to print from Creo View 2.0 Anyone have a solution or insight? The general process is that he searches for and opens a drawing in Windchill 10.1, clicks on

Weird error when printing....from the video card?!?

BrianGeary — Fri, 18 Apr 2014 14:45:36 GMT

Hi Marc,

This is a known issue with Creo View and certain graphics cards. The simplest way to solve this is to set an environment variable of PV_OFF_SCREEN_SIZE_LIMIT to the value of 2048. I know it sounds strange, but it solves the issue. This is basically a hidden option that's controlled through an environment variable instead of the settings menu.

You can copy the text below into a file and give it an extension of .vbs if you want to automate setting the variable.

Regards,

Brian Geary

'---------------------------------------START SCRIPT ----------------------------------------------------
' This script will create or set an environment variable to fix an issue
' where CreoView prints a black sheet of paper rather than the drawing.
'
' Author: Brian Geary
' Date: 11/05/2012
'

option explicit

dim shell, objEnv, userName, userVar

Set shell = CreateObject("WScript.Shell")

'Get the current user's username
Set objEnv = shell.Environment("Process")
userName = objEnv("USERNAME")

'Create permanent "USER" environment variable
Set userVar = shell.Environment("USER")
userVar("PV_OFF_SCREEN_SIZE_LIMIT") = 2048

MsgBox "Creo View PV_OFF_SCREEN_SIZE_LIMIT has been set to 2048 for "+userName+". For the new setting to take effect, close and re-start Internet Explorer."
'-------------------------------------------END SCRIPT---------------------------------------------------

Brian Geary
Java Architect
Information Technology
hermanmiller.com

Weird error when printing....from the video card?!?

mdebower — Fri, 18 Apr 2014 15:00:52 GMT

Hey Brian,

Thanks for the suggestion.

To test it, I typed in:
SET PV_OFF_SCREEN_SIZE_LIMIT=2048

But still got the error... any advice?

-marc

Weird error when printing....from the video card?!?

mdebower — Fri, 18 Apr 2014 15:33:00 GMT

Thanks to Brian, I got this to work. As Brian pointed out to me, typing the SET command into a command window only enables the variable for that window, not for the whole session. I ran the script he sent along and it fixed the issue.

Thanks again, Brian!

-marc

Weird error when printing....from the video card?!?

BenLoosli — Fri, 18 Apr 2014 15:56:27 GMT

You could also manually set the environment variable from the Computer Properties window.

RE: Weird error when printing....from the video card?!?

amansfield — Mon, 21 Apr 2014 18:31:58 GMT

Another option is to use the "setx" command which I believe used to come with the Windows Resource Kit but seems to be part of Windows 7 now. This is similar to the "set" command but stores the value as an environment variable that can be used immediately outside of the comman window where it was created.

I use this all the time in batch files or on the command line.