topic Re: Getting unreachable when adding the floating license server in System Administration

Getting unreachable when adding the floating license server

MT_10323207 — Thu, 26 May 2022 19:02:05 GMT

We are using creo version 4.0

- We are trying to connect to the floating license server
- I enter the server info after I run the reconfigure tool
- We keep getting the unreachable status after we enter the server info

We may need another license or remote sessions to resolve that status.

Re: Getting unreachable when adding the floating license server

MartinHanak — Sat, 28 May 2022 11:29:21 GMT

Hi,

please attach pictures of windows you are seeing.

Re: Getting unreachable when adding the floating license server

MT_10323207 — Tue, 31 May 2022 20:41:31 GMT

Re: Getting unreachable when adding the floating license server

VipulT — Tue, 31 May 2022 22:10:36 GMT

Hello @MT_10323207,

Are you able to ping to the license server from user system and vice versa?

Also, can you please confirm if the license server is up and running?

Thanks,

Vipul

Re: Getting unreachable when adding the floating license server

MartinHanak — Wed, 01 Jun 2022 07:45:48 GMT

@MT_10323207 wrote:

Hi,

picture no.1

Please enlarge the window to display complete error message.

picture no.2

Remove all items using port 27000, FLEXnet for Creo uses port 7788.

What is the name of license server ?

On license server run ptcstatus.bat and publish the output window ... this step shows whether licenses are available.

On license server check whether lmadmin_ptc or FLEXlm server for PTC service is running.

On license server check whether firewall is running. Firewall can block access to licenses. Inbound rules must be defined.

Re: Getting unreachable when adding the floating license server

MT_10323207 — Thu, 02 Jun 2022 21:55:57 GMT

This is the bottom of the error. I believe we have the server configured to use port 27001. I get the same error with 7788, 27000, and 27002 as well.

Re: Getting unreachable when adding the floating license server

MartinHanak — Fri, 03 Jun 2022 07:07:03 GMT

Hi,

it looks like there is a confusion on your server that cannot be resolved through community discussion. I'm giving up trying to help you.

Re: Getting unreachable when adding the floating license server

remy — Fri, 03 Jun 2022 07:22:19 GMT

Agreeing with Martin, filing a licensing case will be more efficient.

Good luck.