topic Re: FATAL ERROR (PTC CREO PARAMETRIC 11.0) in 3D Part & Assembly Design

FATAL ERROR (PTC CREO PARAMETRIC 11.0)

HE_12009808 — Thu, 02 Jan 2025 17:39:09 GMT

So i have been working on a project on my creo students version (creo parametric 11.0)
and it seems that i am getting fatal errors frequently in some few minutes itself after opening the file.
[i have been modelling with an imported IGES model.]
so please find me some solutions

this is the message im getting and dont know what to do

please some one come to my aid .

and i have also added my trace back log too

Re: FATAL ERROR (PTC CREO PARAMETRIC 11.0)

tbraxton — Thu, 02 Jan 2025 17:43:49 GMT

The traceback log is for PTC tech support, not likely anyone here will be able to use it to help you. If you have support, then you can open a call.

If you suspect that it is related to the import of the IGEs file you can try this:

Open a new session of Creo and import the IGES file.

Once the import has completed, save the model as a Creo Neutral file format.

Close the model (IGES import model) and erase from RAM.

Open the saved Creo Neutral file and use that model for your modifications

Re: FATAL ERROR (PTC CREO PARAMETRIC 11.0)

HE_12009808 — Fri, 03 Jan 2025 14:22:52 GMT

generally, what do u think about this type of crash in PTC such as FATAL ERROR. and it happens too often.

so what do u think about it neglecting the import issue and trace back.

Re: FATAL ERROR (PTC CREO PARAMETRIC 11.0)

HE_12009808 — Fri, 03 Jan 2025 14:34:50 GMT

thank you for ur reply.

so generally what do u think will be the solution for this FATAL ERROR encounter and how to solve this problem?
thank you

Re: FATAL ERROR (PTC CREO PARAMETRIC 11.0)

MartinHanak — Fri, 03 Jan 2025 15:25:36 GMT

Hi,

FYI in the past I met situation when fatal error was caused by improper version of graphic card drivers.

Re: FATAL ERROR (PTC CREO PARAMETRIC 11.0)

HE_12009808 — Fri, 03 Jan 2025 16:01:18 GMT

i dont think thatd be the case as only now i have this issue and before few months all were ok though.

and now after i reinstall creo again (without any issues) i get this.

so what do u think will it be ??

Re: FATAL ERROR (PTC CREO PARAMETRIC 11.0)

MartinHanak — Fri, 03 Jan 2025 16:47:55 GMT

Hi,

try adding following option at the end of config.pro file.

graphics win32_gdi

FYI Windows OS is updating drivers automatically.

Re: FATAL ERROR (PTC CREO PARAMETRIC 11.0)

anursingh — Mon, 27 Jan 2025 20:06:51 GMT

Hi @HE_12009808,

I wanted to see if you got the help you needed.

If so, please mark the appropriate reply as the Accepted Solution. It will help other members who may have the same question.
Of course, if you have more to share on your issue, please pursue the conversation.

Thanks,
Anurag