topic Re: Unable to open CREO Parametric in 3D Part & Assembly Design

Unable to open CREO Parametric

SarthakBolt — Mon, 29 Jun 2020 11:51:16 GMT

Hello,

I have successfully installed CREO Parametric and whenever I try to open it (normally as well as an administrator), the loading icon appears next to the cursor and disappears after 3-4 seconds but CREO parametric does not open and I don't even get any error messages.

So, I don't even know what's wrong.

I hope someone can help me with this at the earliest.

Thanking you in advance,

Sarthak

Re: Unable to open CREO Parametric

BenLoosli — Mon, 29 Jun 2020 13:25:53 GMT

If it won't start, are you sure it is installed correctly?

Sounds like some settings that are required are not being met.

Did you set the Start In folder in your launch icon to a folder that you have write access to?

Re: Unable to open CREO Parametric

rreifsnyder — Mon, 29 Jun 2020 13:46:07 GMT

What are the computer specs? Specifically what graphics card do you have? If it is not a proper OpenGL supported card then I have seen this behavior and sometimes it can be addressed by updating the graphics driver to the latest. Another thing to try would be putting the option "graphics wind32_gdi" in your config.pro. If you don't have one you can just put the attached file into the folder where Creo is set to start and rename it so that it is only called config.pro .

Re: Unable to open CREO Parametric

MartinHanak — Mon, 29 Jun 2020 15:08:43 GMT

@SarthakBolt wrote:

Hello,

I have successfully installed CREO Parametric and whenever I try to open it (normally as well as an administrator), the loading icon appears next to the cursor and disappears after 3-4 seconds but CREO parametric does not open and I don't even get any error messages.

So, I don't even know what's wrong.

I hope someone can help me with this at the earliest.

Thanking you in advance,

Sarthak

Hi,

look into Event Viewer, maybe you will find some error related to Creo start.

Process names:

parametric.exe
xtop.exe

Re: Unable to open CREO Parametric

SarthakBolt — Tue, 30 Jun 2020 07:27:50 GMT

Yes, the installation was done correctly.

And yes, I have set the Start In folder in my launch icon to a folder that I have write access to.

Re: Unable to open CREO Parametric

SarthakBolt — Tue, 30 Jun 2020 07:34:23 GMT

Okay, thanks a lot. I'll try that.

Re: Unable to open CREO Parametric

SarthakBolt — Tue, 30 Jun 2020 07:47:25 GMT

Hey,

I checked all the logs and could not find any error related to Creo.

Re: Unable to open CREO Parametric

Sanath — Tue, 30 Jun 2020 11:34:00 GMT

@SarthakBolt, This looks like an installation issue. Where did you download the application from? Was the installables on the same machine or was it installed from netwok location?

Once you launch the application, start the task manager and check if xtop.exe is shown under the process/details. Also check if there is xtop.exe located in Common Files\x86e_win64\obj folder. If the xtop is not found it means the installation had not taken place correctly.

You can follow the below steps.

Uninstall Creo Parametric by going to control panel
Ensure all folders are removed/deleted related to Creo Parametric application
Reboot the machine
Download Creo setup from PTC website
Extract the zip folder
Run setup.exe as admin.