topic Re: 0x00000009 in 3D Part & Assembly Design

0x00000009

ptc-6705332 — Wed, 12 Dec 2018 15:19:15 GMT

Hello,

starting Creo Parametric, i am supposed to register the "quality agent" and I'm asked wether to do it or not. If I pull "yes", an error message will blow up, telling me I should contact the technical support with the error "0x00000009", afterwards the program shuts down. If I pull "no", the program will directly shut down. Unfortunately I can't contact the technical support because my "web account does not hold the following required privileges to access this application: Customer Service Access", so I try it this way. Could anyone help me?

Thank you very much in advance!

Re: 0x00000009

ptc-5150336 — Sun, 02 Nov 2014 16:34:02 GMT

Hi!

I had the same problem but I could fix it with the setup. I'm german so don't know the correct terms for what to click, but your name indicates you're too. So I'll give you a german answer (in case im wrong just comment): setup starten>neue software installieren hinzufügen> akzeptieren und lizenz angeben> bei Aplikationsauswahl war jetzt das Kästchen für Quality Agent nicht angekreuzt obwohl ich sicher war es gemacht zu haben> auswählen> installieren drücken und dann hat es wieder funktioniert

Re: 0x00000009

ptc-6705332 — Mon, 03 Nov 2014 14:49:05 GMT

Hi, vielen Dank für die schnelle Antwort!

Allerdings weiß ich nicht von welchem "Setup" du sprichst.. Muss man das gesondert downloaden?

Re: 0x00000009

ptc-5861819 — Sun, 09 Nov 2014 13:43:02 GMT

Wenn du Creo runterlädst, bekommst du einen ca 4GB großen zip-Ordner. In dem ist die Setupdatei drin zum Installieren der Software. Einfach noch einmal die Setupdatei starten und dann Richards Anleitung folgen.

Re: 0x00000009

ptc-6705332 — Mon, 10 Nov 2014 09:56:01 GMT

Ahhh! jetzt habe ich es

Vielen Dank euch beiden!

Re: 0x00000009

PT1 — Tue, 19 Sep 2017 10:00:48 GMT

Can you please write the solution of that problem in English?

Thank you

Re: 0x00000009

StephenW — Tue, 19 Sep 2017 11:02:52 GMT

He's saying the quality agent wasn't installed even though it was checked to be installed.

Make sure when you are installing Creo, the quality agent is checked to install.

Re: 0x00000009

PSSK — Fri, 02 Aug 2019 06:27:10 GMT

just run the setup.exe and click update software and after installation click finish thats it

now it will work

Re: 0x00000009

PSSK — Fri, 02 Aug 2019 06:29:47 GMT

you can just run the setup.exe and click update software and after installation click finish thats it

now it will work.

Re: 0x00000009

GP_9835195 — Sat, 29 May 2021 18:24:07 GMT

Hello, I tried restarting the Setup.exe file and followed the steps again but nothing changes I still have the quality agent error message. Do you have a solution?

Re: 0x00000009

LT_10467737 — Sat, 29 Apr 2023 06:47:40 GMT

Same problem for me