topic Re: Incorrect Credentials on Login Form in ThingWorx Developers

Incorrect Credentials on Login Form

mfelton — Tue, 21 Feb 2017 17:33:38 GMT

Hi,

No matter what user account I use, i cannot login and this error message is displayed:

"Credentials do not match a valid username-password combination for this Organization. Please try again."

I have created a Organisation and can load the login form correctly, I have also added members which were custom groups (Directors, Admins & Users) which each contain user accounts & have tried adding individual users to see if the problem was with the groups.

I have also set the organisation Home Mashup.

Any help with this would be appreciated as i feel I'm missing something obvious!

Thanks

Re: Incorrect Credentials on Login Form

posipova — Tue, 21 Feb 2017 18:23:36 GMT

Do you have a custom authenticator set up?

What version of thingworx?

Re: Incorrect Credentials on Login Form

mfelton — Wed, 22 Feb 2017 08:58:52 GMT

Hi Polina,

I do not have a custom authenticator set up, Do i need one of those?

and its Thingworx Composer 7.2.1

Re: Incorrect Credentials on Login Form

posipova — Wed, 22 Feb 2017 14:20:16 GMT

No you don't need it, I was just wondering if the problem is being caused by a custom auth.

Just to clarify, you see the error when entering login/password credentials for a user in the organization form? Can you login to the composer directly with the same username/password combination?

Could you please attach the application log to this thread (can be obtained in ThingworxStorage/logs/ on your harddrive)?

Re: Incorrect Credentials on Login Form

mfelton — Wed, 22 Feb 2017 15:12:01 GMT

Thanks Polina,

Yes you are correct that i can log into the composer as the user and this is only on the company login form.

I have attached the application log as instructed.

Re: Incorrect Credentials on Login Form

posipova — Wed, 22 Feb 2017 15:34:48 GMT

I've attached two entities, a user - TestUser with password "test", and an organization TestOrg that contains that user. Could you please import the user first, then organization, then go to http://localhost/Thingworx/FormLogin/TestOrg (please not the link might be different depending on what port/server your Thingworx is installed on) and try to login? What do you see?

Re: Incorrect Credentials on Login Form

mfelton — Wed, 22 Feb 2017 15:41:46 GMT

Still the same problem, no joy with logging in!

Credentials do not match a valid username-password combination for this Organization. Please try again.

Re: Incorrect Credentials on Login Form

posipova — Wed, 22 Feb 2017 16:02:28 GMT

I've sent you a private message on the further troubleshooting steps. I will update this thread once we have some clearing.

Re: Incorrect Credentials on Login Form

Aanjan — Wed, 22 Feb 2017 16:44:26 GMT

Matt, assuming you still have the 'Users' group (as Members) in the default 'Everyone' Organization, can you try going to ip_address/Thingworx/FormLogin and log in as any user (preferably as Administrator)?

Re: Incorrect Credentials on Login Form

mfelton — Wed, 22 Feb 2017 16:52:57 GMT

So correction, the form login does work, but only if I'm currently logged into the composer (as administrator) on the browser I'm opening the login form with.

It is when i try to log in on an incognito browser straight from the login I'm having the issue... Aanjan, the everyone login also does not work without already being logged in as admin.

Re: Incorrect Credentials on Login Form

Aanjan — Wed, 22 Feb 2017 17:02:16 GMT

Is the 'Users' group part of the 'Everyone' Organization? Can you please try opening an incognito/ private window (on Firefox or Chrome), navigate to your FormLogin page, open up the browser tools by hitting the F12 key, switch to the 'Network' tab, go back to your FormLogin page and try logging in. Now switch back to the dev tools, right click on one of the rows and save all as HAR and attach that here.

Re: Incorrect Credentials on Login Form

mfelton — Wed, 22 Feb 2017 17:19:29 GMT

Yes the users group is a part of the everyone organisation,

Have done as asked and attached, thanks for your help.

Re: Incorrect Credentials on Login Form

Aanjan — Wed, 22 Feb 2017 18:29:47 GMT

Looking at the error, it straight up looks like it thinks the user you are logging in with is not associated with the Organization. Is this a clean install or did you upgrade from a previous version? Can you possibly do a full export of your entities/ data, reinstall Thingworx and reimport? Normally, you don't need to do this export/ reinstall/ reimport process, but unfortunately this doesn't look like a usual scenario.

Re: Incorrect Credentials on Login Form

mfelton — Mon, 27 Feb 2017 13:42:54 GMT

So, I reinstalled, The login now works, however I did notice an error before and after the reinstall. When adding an organisation to the visibility I get an error message stating 'Error retrieving Organization (ABC_Company_Org):' This is the same for all organisations, the only thing i can do after this is to add the entire organisation as it doesn't retrieve the organisation diagram. Could this have been the cause of the error before?

Re: Incorrect Credentials on Login Form

posipova — Mon, 27 Feb 2017 13:50:46 GMT

Most likely it was, and then it makes sense that the form login was not working as the organizations were (at least partially) corrupted somehow.