topic Issue with Thingworx 8.2 on Virtual Machine in ThingWorx Developers

Issue with Thingworx 8.2 on Virtual Machine

Velkumar — Sat, 03 Mar 2018 09:23:21 GMT

Hello all,

We have installed Thingworx 8.2 on Virtual Machine. Whenever restart our Host Machine or Virtual Machine our device ID is changing. So Thingworx throwing error as "Unable to acquire twx_asst_adv, error message is Trusted storage hostid does not match syst".

Is there is any way to fix this issue?

We also tried to set our MAC address as static, still Thingworx throwing error.

Re: Issue with Thingworx 8.2 on Virtual Machine

CRArko — Mon, 05 Mar 2018 20:46:18 GMT

Hello, Velkumar.

Was this a new install of 8.2 or an upgrade or rehost? I have seen a report of a keystore issue causing this error in an upgraded system.

Let us know.

-- Craig A.

Re: Issue with Thingworx 8.2 on Virtual Machine

Velkumar — Tue, 06 Mar 2018 03:31:27 GMT

Hello Craig,

This is an Upgraded System from 8.0.8 to 8.2.

Re: Issue with Thingworx 8.2 on Virtual Machine

hchanana — Tue, 06 Mar 2018 13:26:58 GMT

Greetings @Velkumar,

Please download the license file with the device id generated in ThingWorx Platform folder from the license portal and place the license file in ThingWorx Platform folder.

Usually when we start the server, the application search for the license file. If it does not find the license file then it generates a new device id. If the license file is there, it will not generate the new device id.

If my response resolve your issue, please mark as Accepted Solution, for the benefit of others who may have the same question.

Thanks,

Himanshu