AR Experience Publishing debug

[JavierL]

I am using Creo 8, and I am having problems publishing an AR experience of one of our larger assemblies, it fails, but I do not get any helpful feedback from the status bar or the popups

is there a better way to see why it is failing? I have been able to publish this assembly in the past, during a round of checks from my team we found a couple issues that were fixed on the Creo side, but when trying to publish again it is failing. I have tried to publish other smaller assemblies and they are hit or miss, I have published single part files and it is also hit or miss. I checked and it is not a firewall issue from what I can tell, but going to the https://app.ar-design.ptc.io/ site is very slow and occasionally will error out.

Thanks!

[VladimirN]

Articles:

• ""Publishing Failed. Publishing of Augmented Reality Experience Model Failed" received while Publishing any model from a specific user in Creo Parametric": https://www.ptc.com/en/support/article/CS370228 
• "Troubleshooting errors publishing AR experiences or Creo Simulation Live from Creo Parametric": https://www.ptc.com/en/support/article/CS297244 
• "Cannot publish an Augmented Reality experience in Creo": https://www.ptc.com/en/support/article/CS278071 

[JavierL · Accepted solution]

thanks, before I posted I checked the support articles but none of those helped.

I tried to republish over the weekend and it was working again, I am guessing it was a network error on the PTC side. looks like the issue/connectivity problem has been resolved since, I attempted to republish during normal business hours and its now working.