An application has requested more GPU memory .... That application will now be closed

[EG_FL33433]

I am running Creo 6 on Dell Precision 5680 (i7-13850HX, NVIDIA RTX A1000 6GB, 32GB Ram).

When I am trying to open a STEP (500 MB) assy, Creo crushes with an error: 

"An application has requested more GPU memory than is available in the system. That application will now be closed".

All the settings for Nvidia card are applied. 

Tried renaming .wf folder based on one of solutions I found on PTC website, Did not work for me.

Tried other workstation, no problem. 

Something to do with a Open GL driver?

Anybody had the same problem and found the solution?

Any suggestions how to fix it?

Thanks

[tbraxton]

Try setting the config option graphics win32_gdi and test it on the problematic machine. See below article for details on graphics settings. via config.pro.

Article - CS139781 - Explanation information about the value opengl, x_windows, win32_gdi and d3d of configuration option graphics in Pro/ENGINEER,Creo Elements/Pro and Creo Parametric (ptc.com)

[EG_FL33433]

@tbraxton  Thanks. Where are that config option is located? Not in config.pro, correct. Article says in Windows...

• On Windows, set the use_software_opengl configuration option to yes to invoke the OpenGL application locally on your machine.Is that what you are refering to? 

Where is that? 

[tbraxton]

There can be multiple config.pro files. I have no way of knowing how your environment is set up. See the link below for config.pro basics.

About Configuration Files (ptc.com)

Use the following to get to the config option editor UI.

File->options->configuration editor

[EG_FL33433]

@tbraxton None of "graphics win32_gdi ", "use_software_opengl " are bring any results in my config.pro search.

[tbraxton]

The configuration option "graphics" is a hidden config option so the search function will not find it.

Open your config.pro file in a text editor, you must have write permission to save this file.

Paste this line at the end of the config.pro file and save the file;

graphics win32_gdi

Exit Creo and start a new session and ensure your config that you changed above is loaded.

Then test your STEP import and report back

[Michael]

The issue you’re encountering with Creo 6 on your Dell Precision 5680, specifically the error message indicating that an application has requested more GPU memory than is available, suggests a few potential areas to investigate:

1. GPU Memory Overload: The error implies that the GPU on your system is being overloaded. This could be due to the size of the STEP file you’re trying to open (500 MB is quite large) or due to other applications running simultaneously that are consuming GPU resources.
2. Graphics Driver Issue: The problem might be related to the graphics driver, particularly if it’s not up-to-date or not optimized for Creo 6. NVIDIA RTX A1000 is a capable card, but driver compatibility is crucial for optimal performance.
3. Open GL Driver: As you mentioned, this could be related to the Open GL driver. Creo Parametric relies heavily on OpenGL for rendering, and any incompatibility or issue with the OpenGL driver can cause such problems.
4. Comparison with Other Workstations: Since you mentioned that the STEP file opens fine on another workstation, it would be helpful to compare the hardware and software configurations of the two systems. Check if there are any significant differences in the graphics drivers, operating system updates, or Creo configurations.
5. Creo Configuration: The configuration of Creo Parametric itself can impact how it utilizes GPU resources. There might be settings within Creo that could be adjusted to reduce the load on the GPU, such as reducing the rendering quality or changing the way assemblies are loaded.
6. System Resources and Settings: Ensure that your system settings are optimized for performance. This includes checking the power settings, ensuring adequate cooling (to prevent thermal throttling), and closing unnecessary background applications.
7. Hardware Limitations: While your hardware seems quite capable, it’s also important to consider that very large and complex assemblies might inherently challenge the limits of the available hardware, especially the GPU memory.

To address this issue, consider the following steps:

• Update Graphics Drivers: Ensure that your NVIDIA drivers are up to date. You can download the latest drivers from NVIDIA’s website.
• Compare System Configurations: Check the differences in hardware and software configurations between your Dell Precision 5680 and the other workstation where the file opens without issues.
• Adjust Creo Graphics Settings: Explore the graphics settings within Creo to see if reducing the rendering quality or changing how assemblies are loaded can mitigate the issue.

~ CreoVerseGPT4

[EG_FL33433]

Added graphics win32_gdi to my config.pro. Still crushing. Opened the same assy on Dell with A3000 card, opened in a wink.

All Nvidia settings are per Nvidia suggestion. Driver is the latest. 

[tbraxton]

Try this. On the machine where you are able to open the STEP file, save it as a Creo neutral file and then open the neutral file on the machine with the RTXA1000 card. You should also try the ISV approved Nividia GPU driver from Dell and not the one directly from Nvidia.