Hi Community.
Our company has many Creo users in different offices all over the globe. We are faced with many crashes every day, which is frustrating for users.
We are running CREO 10.0.2 on new Dell Precision 5680 laptops.
-i9-13900H
-32GB RAM
-nVidia RTX A3500 Ada Generation laptop
-Win 11 Pro OS
Observations: The crashes are mainly in our offices in Paris, Nantes (both France) and Jena (Germany), but not in Stockholm (Sweden), Sunnyvale (CA) and Christchurch (NZ).
The Windchill server is located in Stockholm. The license server is located in Sunnyvale.
The number of daily crashes depends on the graphics card driver release version. The latest one is not the most stable.
At lunch break the screen is locked. After unlocking the screen the CREO window freezes and the session is crashing immediately.
Often the session is crashing if the software is reporting a license issue.
Crashes with huge ASMs
Crashes when creating drawings.
We believe there are several root causes for these behaviors.
We guess it is caused by: driver issues, CREO issues, Windchill issues and especially network issues.
Is there any tool available to measure the network stability and to log CREO crashes.
Is it a disadvantage to have the license and Windchill servers located thousands of miles away from CREO users?
Any hint is welcome.
BR. Steffen.
