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Creo 3 M080 is getting crashed with an error popup "Fatal error encountered. A traceback has been wr

Vivek
4-Participant
4-Participant
‎Nov 22, 2021 09:52 AM
‎Nov 22, 2021 09:52 AM

Creo 3 M080 is getting crashed with an error popup "Fatal error encountered. A traceback has been wr

I am using Creo Parametric 3.0 M080


Creo 3 M080 is getting crashed with an error popup "Fatal error encountered .A traceback has been written to" while editing some drawing files.
Datecode is M080 (Selected M100 from drop down since M080 was not available).

Here are the errors that I faced
Creo 3 M080 is getting crashed with an error popup "Fatal error encountered. A traceback has been written to".
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5 REPLIES 5
BenLoosli
23-Emerald II
23-Emerald II
(To:Vivek)
‎Nov 22, 2021 10:18 AM
‎Nov 22, 2021 10:18 AM

That does not help us in helping you. No one can debug a traceback error except PTC tech support, even if you had included the traceback information. PTC tech support will not help you because Creo 3 is about 6 years past support life.

Give us more information about what you were doing when you got the error and someone may have a suggestion or two.

Try upgrading to a newer release of Creo3, if you have maintenance. Since it is Creo 3, I am guessing that your company bought the license and never bothered to buy the annual maintenance. Since you can no longer buy Creo, only subscribe to an annual license, you should look at getting a newer version of Creo and see if that solves your issue.

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Vivek
4-Participant
4-Participant
(To:BenLoosli)
‎Nov 23, 2021 12:31 AM
‎Nov 23, 2021 12:31 AM

Hi,
User is able to open cad drawing from Creo. But while editing the drawing, the screen goes to not responding mode and then application is getting crashed.
It is noticed that the issue is coming for specific drawings.
Issue is also appearing while opening drawing in offline.
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VladimirN
24-Ruby II
24-Ruby II
(To:Vivek)
‎Nov 22, 2021 01:38 PM
‎Nov 22, 2021 01:38 PM

Some old solutions to this problem can be found here - "How to Fix "Fatal Error Encountered. A traceback has been written"": https://community.ptc.com/t5/PTC-Education-Forum/How-to-Fix-quot-Fatal-Error-Encountered-A-traceback-has-been/m-p/417363 

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Vivek
4-Participant
4-Participant
(To:VladimirN)
‎Nov 24, 2021 08:41 AM
‎Nov 24, 2021 08:41 AM

Hi,

 

Tried the above workaround, but it didn't help.

User is able to open cad drawing from Creo. But while editing the drawing, the screen goes to not responding mode and then application is getting crashed.
It is noticed that the issue is coming for specific drawings.
Issue is also appearing while opening drawing in offline.

 

Best Regards

Vivek V P

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Vivek
4-Participant
4-Participant
(To:Vivek)
‎Nov 30, 2021 12:36 AM
‎Nov 30, 2021 12:36 AM

@VladimirN,

 

We are using Creo 3 version, but does it help with this config file of Creo 2?

 

Best Regards

Vivek V P

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