We can get more benefits if PTC offers Creo Feature level utilization
Ex: How many members accessing Detailing / Sheet metal / Assembly / Part / .....
This information helps to focus on user demands intermes of training and support
Martin is correct; the best location to draw that information from is the trail files. It would allow determining number of files opened, skipped operations, successful operations, et al.
Perhaps it's available from PTC's Performance Advisor, but you'll need to contact PTC sales to find out.
trail file location is determined in the config.pro, mine is as below
We use a Group Policy script to scrape the trail files and collect some data once per week, we look for the phrase "has been saved" to analyse how many users are authoring data and how many are just viewing data, to help us undertstand license utilisation.
You could also look for other phrases associated with a certain action