Creo Installation

ddavid-2 · ‎Nov 08, 2016

Hello!

I Downloaded Creo for school use. I have a problem at installation. The installer stops working at the step where it verifies the licence. I downloaded Creo 3.0 64bit version. I have Windows 10. I tried running as admin and in compatibility mode. This problem is not only on my PC. I have several friends that have the same problem.

Thanks in advanced for any help!

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MartinHanak · ‎Nov 08, 2016

Hi,

what is the size of downloaded file ? Did you unzip it ?

MH

Martin Hanák

ddavid-2 · ‎Nov 09, 2016

The size of the downloaded zip file is 3.82GB. I unzipped it and in the folder there are 3 exes: setup; setup-schools; setup-trial. I ran the installer setup-schools and I get to this screen with "Please wait while we retrieve your licence" and then it just stops working. The only solution is to force close the setup.

Imgur: Images with errors.

MartinHanak · ‎Nov 09, 2016

Hi,

Your problem can be related to network card MAC address. Maybe installation is not able to get your network card MAC address.

I can check network card status for you, if you publish contents of ip.txt file created by following command entered in DOS prompt window.

ipconfig /all > ip.txt

Also check what files are save in C:\ProgramData\PTC\Licensing directory.

MH

Martin Hanák

ddavid-2 · ‎Nov 11, 2016

Hello! Sorry for responding so late. In ProgramData I don`t have any PTC folder...

Here is the content of the ip.txt file.

-------------------------------------------

Windows IP Configuration

Host Name . . . . . . . . . . . . : DIMI-PC

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel(R) Ethernet Connection I217-V

Physical Address. . . . . . . . . : 54-BE-F7-0B-8F-3A

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Link-local IPv6 Address . . . . . : fe80::846d:cd6b:bb69:48dc%13(Preferred)

IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred)

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Lease Obtained. . . . . . . . . . : Thursday, November 10, 2016 2:09:26 PM

Lease Expires . . . . . . . . . . : Monday, December 18, 2152 11:54:45 PM

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DHCPv6 IAID . . . . . . . . . . . : 55885559

DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-90-3A-AF-54-BE-F7-0B-8F-3A

DNS Servers . . . . . . . . . . . : 192.168.1.1

NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{FE7D1858-7AEA-4E94-95EF-65C29261E7DF}:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft ISATAP Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:2cfb:bdfe:adb2:5e37(Preferred)

Link-local IPv6 Address . . . . . : fe80::2cfb:bdfe:adb2:5e37%4(Preferred)

Default Gateway . . . . . . . . . : ::

DHCPv6 IAID . . . . . . . . . . . : 67108864

DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-90-3A-AF-54-BE-F7-0B-8F-3A

NetBIOS over Tcpip. . . . . . . . : Disabled

--------------------------------------------------

Hope you can help me!