Creo doesn't start showing license server and date

[Sandy7]

Hello all,

Hope you are doing well..!

I am facing a problem while opening creo since yesterday where a window is popping up. it is not allowing creo to start. see attachment.

Cersion--> Creo 7

please help..!

Br,

Sandy

[Michael]

How are you launching Creo? Are connected with VPN?

it appears as though you have lost a connection to your license server, I would contact your administrator, also check your firewall settings and make sure ports are open. 

[Sandy7]

Please tell me how to check the ports if they are open?

[MartinHanak]

Hi,

does this mean that two days ago Creo worked and today it does not work?

Please run ptcstatus.bat and show its output.

[Sandy7]

Hi @MartinHanak ,

Where i can find this .bat file?

[MartinHanak]

in Parametric\bin subdirectory ... in my case it is E:\PTC\Creo7_050\Creo 7.0.5.0\Parametric\bin

[Sandy7]

ahh it is showing can't run 😑. see attachment.

[MartinHanak]

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@Sandy7 wrote:

ahh it is showing can't run 😑. see attachment.

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Hi,

it's strange. I have never met such situation.

[Sandy7 · Accepted solution]

Hi @MartinHanak ,

Problem solved after reinstallation of creo.

thanks,

Sandy