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Creo4 Config.pro online_resources_location not working for custom help center location

LawrenceS
18-Opal

Creo4 Config.pro online_resources_location not working for custom help center location

The config.pro option online_resources_location is not effecting the default Online resources.
As a test I changed this option to:
online_resources_location https://community.ptc.com/

But when I open "File: Help: Online Resources" it still goes to the default location, which I think is:
https://www.ptc.com/en/creo/start-page/wildfire

Am I doing something wrong is is this just broken?  I have never used this before.

 

I am using Creo4 M140.


"When you reward an activity, you get more of it!"
ACCEPTED SOLUTION

Accepted Solutions

To summarize the answer:

  • I was using this option correctly and it was actually broken.
  • With the help of this post, it was reported to R&D as SPR 13259094 with Article summary CS354119
  • PTC Plans on fixing in following versions:
    • Creo Parametric 7.0.7.0
    • Creo Parametric 8.0.3.0
    • Creo Parametric 9.0.0.0

Thank you to all those that helped to find and correct this issue (Users and PTC).


"When you reward an activity, you get more of it!"

View solution in original post

6 REPLIES 6

Hi,

according to https://support.ptc.com/help/creo/creo_pma/r6.0/usascii/index.html#page/fundamentals/fundamentals/fund_one_sub/fundamentals_configuration_options.html  page ...

 

online_resources_location
<directory path>
Sets the path to Online Resources. When you click Help > Online Resources, Creo Parametric launches the Online Resources page from the specified location.

Martin Hanák

That sounds like what I did and it didn't work for me.  Is the custom location working for you?  When I set:

online_resources_location https://community.ptc.com/

 

I see essentially what you sent in your screenshot.  I get to Creo at the moment so cannot send a screenshot of what I am seeing so will try to send a screenshot when I can.


"When you reward an activity, you get more of it!"

Here is my screenshot:

OnlineResources.png

Even though I have this line in the config.pro in my working directory:


"When you reward an activity, you get more of it!"


@LawrenceS wrote:

Here is my screenshot:

OnlineResources.png

Even though I have this line in the config.pro in my working directory:


Hi,

I did quick test ... and it seems to me that config.pro option online_resources_location is not linked to a Online Resource command (it opens http://www.ptc.com/community/creo4/parametric page which is redirected to https://www.ptc.com/en/creo/start-page/4 page).

 

Please ask PTC Support.

 


Martin Hanák

Thanks for verifying that it is not working for you either.


"When you reward an activity, you get more of it!"

To summarize the answer:

  • I was using this option correctly and it was actually broken.
  • With the help of this post, it was reported to R&D as SPR 13259094 with Article summary CS354119
  • PTC Plans on fixing in following versions:
    • Creo Parametric 7.0.7.0
    • Creo Parametric 8.0.3.0
    • Creo Parametric 9.0.0.0

Thank you to all those that helped to find and correct this issue (Users and PTC).


"When you reward an activity, you get more of it!"
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