Creo4 Config.pro online_resources_location not working for custom help center location

[LawrenceS]

The config.pro option online_resources_location is not effecting the default Online resources.
As a test I changed this option to:
online_resources_location https://community.ptc.com/

But when I open "File: Help: Online Resources" it still goes to the default location, which I think is:
https://www.ptc.com/en/creo/start-page/wildfire

Am I doing something wrong is is this just broken?  I have never used this before.

I am using Creo4 M140.

[MartinHanak]

Hi,

according to https://support.ptc.com/help/creo/creo_pma/r6.0/usascii/index.html#page/fundamentals/fundamentals/fund_one_sub/fundamentals_configuration_options.html  page ...

online_resources_location

<directory path>

Sets the path to Online Resources. When you click Help > Online Resources, Creo Parametric launches the Online Resources page from the specified location.

The default path is http://www.ptc.com/community/proewf3/newtools/index.htm

[LawrenceS]

That sounds like what I did and it didn't work for me.  Is the custom location working for you?  When I set:

online_resources_location https://community.ptc.com/

I see essentially what you sent in your screenshot.  I get to Creo at the moment so cannot send a screenshot of what I am seeing so will try to send a screenshot when I can.

[LawrenceS]

Here is my screenshot:

Even though I have this line in the config.pro in my working directory:

• online_resources_location https://community.ptc.com/

[MartinHanak]

---

@LawrenceS wrote:

Here is my screenshot:

Even though I have this line in the config.pro in my working directory:

• online_resources_location https://community.ptc.com/

---

Hi,

I did quick test ... and it seems to me that config.pro option online_resources_location is not linked to a Online Resource command (it opens http://www.ptc.com/community/creo4/parametric page which is redirected to https://www.ptc.com/en/creo/start-page/4 page).

Please ask PTC Support.

[LawrenceS]

Thanks for verifying that it is not working for you either.

[LawrenceS · Accepted solution]

To summarize the answer:

• I was using this option correctly and it was actually broken.
• With the help of this post, it was reported to R&D as SPR 13259094 with Article summary CS354119
• PTC Plans on fixing in following versions:
  • Creo Parametric 7.0.7.0
  • Creo Parametric 8.0.3.0
  • Creo Parametric 9.0.0.0

Thank you to all those that helped to find and correct this issue (Users and PTC).