ERROR in Creo9 : Trail file out of sequence at line 0.

[SW_14346402]

During startup, the application initializes successfully and the license is validated. However, we encounter the following error:

!trail file version No. 2020
!Creo TM 9.0 (c) 2025 by PTC Inc. All Rights Reserved.
!Exit Logger data:
! Process ID: 7012
! Application: Creo_Parametric
! Start date&time: 2025/10/23 09:39:45
! language: usascii
! machine type: x86e_win64
! datecode: 9.0.9.0
! Server: NONE
! Workspace: NONE
! traceback file: C:\User\z0192955\creo\systemcfg\1761183534\traceback.log
!end Exit Logger data.
< 0 1.194667 1728 0 0 1008 1920 0 0 1080 13
!mem_use INCREASE Blocks 948438, AppSize 15602702, SysSize 36131336
< 0 1.064000 1064 0 0 999 1920 0 0 1080 13
< 0 1.067000 1067 0 0 999 1920 0 0 1080 13
< 0 1.067000 1067 0 0 1002 1920 0 0 1080 13
< 0 1.067000 1067 0 0 1005 1920 0 0 1080 13
< 0 1.014000 1014 0 0 1005 1920 0 0 1080 13
< 0 0.868741 1698 0 0 733 1920 0 0 1080 13
< 0 0.868741 1663 0 0 733 1920 0 0 1080 13
< 0 0.880593 1673 0 0 743 1920 0 0 1080 13
!%CIWelcome to Creo Parametric 9.0.9.0.
< 0 0.874667 1673 0 0 738 1920 0 0 1080 13
!mem_use INCREASE Blocks 1015141, AppSize 39594285, SysSize 62532016
!Application (SMARTAnnotate 9.0.3.0): running DLL-mode user_initialize
!%CDValid license SMARTANNOTATE_STD_LL found.
!%C_
!Application (SMARTAnnotate 9.0.3.0): returned from DLL-mode user_initialize; status is 0
!Application (SMARTAnnotate 9.0.3.0): started via registry.
! exec path: C:\app\creo\creo_addon\SmartAnnotate\9.0.3.0\x86e_win64\SmartAnnotate.dll
! type: synchronous Pro/TOOLKIT DLL
!Application (POWER APPLICATIONS): running DLL-mode user_initialize
!%CD-= CAD-LINK =- Init ...
!%CDZF-Tools ribbon loaded
!%CDsuccess.
!Application (POWER APPLICATIONS): returned from DLL-mode user_initialize; status is 0
!Application (POWER APPLICATIONS): started via registry.
! exec path: C:\app\spm\spm23\x86e_win64\ptc\creo9\acatec.dll
! type: synchronous Pro/TOOLKIT DLL
!%CEERROR: Trail file out of sequence at line 0.
!End of Trail File

[remy]

Hi 

here are troubleshooting tips :

1. What does the traceback look like ? if any.
2. Try with no Toolkit application on startup.
3. Iterate by elimination.

[RandyJones]

You can set CONTINUE_FROM_OOS environment variable so Creo Parametric does not exit when it encounters an out of sequence error.

set CONTINUE_FROM_OOS=true

https://www.ptc.com/en/support/article/CS34323

[vnamboodheri]

Hello @SW_14346402, 

It looks like you have some responses from some community members. If it helped you solve your question please mark the appropriate reply as the Accepted Solution. 
Of course, if you have more to share on your issue, please let the Community know so other community members can continue to help you.

Thanks,
Vivek N.
Community Moderation Team.