Solved: Re: Move" Insert Here" Line

NormanParra · ‎Jan 03, 2023

I am not able to drag up the green line at the bottom of an assembly tree or part features. Nor am I able to drag independent features or parts up or down a tree. I can see the "hand" when I put the pointer on the line, when I left-click the mouse the hand closes, but if I want to drag it, a red stop sign (red circle with line across) appears.

Anyone an idea why this is happening? I can use the "Insert Here" option, but dragging the line is much simpler.

thank you!

Norman

MartinHanak · ‎Jan 06, 2023

@NormanParra wrote:

Hi Martin,

Removing the contentof the directories did not help.

However, login in as a different user did. The other user had no problem with moving the line.

Strange that a clean install did not resolve the issue.

Thanks for your tip!

Hi,

if you uninstall Creo then installation directories are removed, only. Directories and files created by Creo session are not removed. Therefore clean install find them again,

Martin Hanák

View solution in original post

Chris3 · ‎Jan 03, 2023

Did you try closing and restarting Creo? I have had this happen to me before and there is a bug that causes it. I haven't been able to specifically track down the sequence of events that causes it to happen in order to submit a SPR but when it happens to me I immediately save and close as I have found it can precipitate Creo crashing.

NormanParra · ‎Jan 03, 2023

Hi Chris, thank you for your response. I have tried closing and restarting Creo with no success. Also a full system restart was no help.

Chris3 · ‎Jan 03, 2023

Is it specific to one assembly or all assemblies? Do you have something activated in that assembly (say like the cable module) that makes it so you are not in assembly mode? Can you assemble components? Are you trying to drag up in between suppressed components / features?

NormanParra · ‎Jan 03, 2023

It happens in all assemblies and parts.

MartinHanak · ‎Jan 03, 2023

@NormanParra wrote:

It happens in all assemblies and parts.

Hi,

create simple test assembly containing several parts. Then try drag the green line up and down. This enables you to find out whether the problem is related to your real assembly -OR- whether it is Creo bug.

Martin Hanák

Chris3 · ‎Jan 03, 2023

The only other thing that comes to mind is maybe you aren't grabbing the right license. What version of Creo are you using and what license do you have?

file-> Help -> System Information

There should be a line for version and a line for License Name.

NormanParra · ‎Jan 03, 2023

I'm running Creo 8.0.3.0

I can access Creo Parametric and Simulation Live licenses. They both have the same issue. I have always been able to do this, and my colleagues can do it. I will remove and reinstall Creo. Maybe that helps.

Creating a new assembly with components shows the same issue.

(view in My Videos)

MartinHanak · ‎Jan 03, 2023

@NormanParra wrote:

I'm running Creo 8.0.3.0

I can access Creo Parametric and Simulation Live licenses. They both have the same issue. I have always been able to do this, and my colleagues can do it. I will remove and reinstall Creo. Maybe that helps.

Creating a new assembly with components shows the same issue.

(view in My Videos)

Hi,

model tree shown in your video tells us that your Creo is connected to Windchill. Please test Creo not connected to Windchill. Maybe it is forbidden to change assembly structure in model tree, when Creo is connected to Windchill - you can ask PTC Support.

Also you can try "remove" Creo settings temporarily:

if PTC_WF_ROOT variable is set then move the contents of %PTC_WF_ROOT% directory into another empty directory
if PTC_WF_ROOT variable is NOT set then move the contents of %APPDATA%\PTC directory into another empty directory

Martin Hanák

NormanParra · ‎Jan 05, 2023

Hi Martin,

Tried disconnecting to Windchill, still did not work. Did a complete clean installation, still did not work.

Will raise a ticket with out global IT, maybe they have a solution, otherwise will create a ticket with PTC Support.

If I find the solution I will post it here.

Thanks everyone!

MartinHanak · ‎Jan 05, 2023

@NormanParra wrote:

Hi Martin,

Tried disconnecting to Windchill, still did not work. Did a complete clean installation, still did not work.

Will raise a ticket with out global IT, maybe they have a solution, otherwise will create a ticket with PTC Support.

If I find the solution I will post it here.

Thanks everyone!

Hi,

it looks like you did not try following tip ...

Also you can try "remove" Creo settings temporarily:

if PTC_WF_ROOT variable is set then move the contents of %PTC_WF_ROOT% directory into another empty directory
if PTC_WF_ROOT variable is NOT set then move the contents of %APPDATA%\PTC directory into another empty directory

Martin Hanák

NormanParra · ‎Jan 06, 2023

Hi,

Could not find any directory named PTC_WF_ROOT, so I emptied directory %APPDATA%\PTC.

No change.

MartinHanak · ‎Jan 06, 2023

@NormanParra wrote:

Hi,

Could not find any directory named PTC_WF_ROOT, so I emptied directory %APPDATA%\PTC.

No change.

Hi,

INFO: PTC_WF_ROOT is environment variable you can set in parametric.psf file.

Last tip ... login as different user on your PC and do a test.

Martin Hanák

NormanParra · ‎Jan 06, 2023

Hi Martin,

Removing the contentof the directories did not help.

However, login in as a different user did. The other user had no problem with moving the line.

Strange that a clean install did not resolve the issue.

Thanks for your tip!

MartinHanak · ‎Jan 06, 2023

@NormanParra wrote:

Hi Martin,

Removing the contentof the directories did not help.

However, login in as a different user did. The other user had no problem with moving the line.

Strange that a clean install did not resolve the issue.

Thanks for your tip!

Hi,

if you uninstall Creo then installation directories are removed, only. Directories and files created by Creo session are not removed. Therefore clean install find them again,

Martin Hanák

NormanParra · ‎Jan 06, 2023

Do you know where I can find those directories that are not removed? Or how to remove them?

NormanParra · ‎Jan 12, 2023

The issue was solved on my computer. The global IT department resolved this issue by making a clean install of Creo. Also all updates, including updates to the video card, were made.

I hope this helps.

kdirth · ‎Jan 03, 2023

Do you have suppressed items in the model. The insert bar will not move to after or in-between suppressed items. It will display the "stop" icon until you drag to a place where it can be placed.

There is always more to learn in Creo.

Nick_3318 · ‎Jan 03, 2023

I am having the same issue and it has been going on for about 2 months. If you find a solution please let me know.

Nick

tbraxton · ‎Jan 03, 2023

Anyone that is encountering this should open a ticket with PTC support. Please provide any updates here in the community once support is working on it.

========================================
Involute Development, LLC
Consulting Engineers
Specialists in Creo Parametric

NormanParra · ‎Jan 12, 2023

Hi Nick,

The issue was solved on my computer. The global IT department resolved this issue by making a clean install of Creo. Also all updates, including updates to the video card, were made.

I hope this helps.

Nick_3318 · ‎Jan 12, 2023

Norman,

Thanks for the update. I will let my IT department know.

Nick_3318 · ‎Jan 20, 2023

Norman,

For you and anyone else in this thread. I use Dell monitors and the "Dell Display Manager" was causing the issue. The app has been uninstalled and everything works properly again. This was after a complete uninstall and clean install of Creo.

NormanParra · ‎Jan 23, 2023

Nick,

Thank you for your reply. We also use Dell displays, maybe that was the issue. I will let IT know about this.

Thanks,

kdirth · ‎Jan 06, 2023

Try renaming creo_parametric_customization.ui in your "start in" directory (default working directory) before starting Creo.

There is always more to learn in Creo.