Users unable to view AutoCAD 2010 Drawings in PVLite

[CBaker]

Hello all,

We've started to import AutoCAD 2010 drawings into our Windchill system, and some users are reporting that they're unable to view these drawings with ProductView (we're using Product View Lite version 9.1 M040). What's odd is that they're able to view the other drawings we have in our system (SolidWorks, Pro/Engineer), and not all of the users are having this issue with AutoCAD drawings (I'm able to view them, for example).

The attached image displays what they're seeing. The progress/loading ring at the top right just keeps cycling and nothing loads. I've verified that the users have up to date graphics drivers, but I'm not sure what else I could check to fix this issue. Does anyone have any suggestions? Thanks.

- CB

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[jtjohnson]

When users install PV Lite there is an option to include the ability to
view AutoCAD drawings. It is possible that the users experiencing
problems did not select that option.



AutoCAD drawings are not converted to a neutral viewing format like the
other drawing types you mention when checked in, because PV has the
ability to view the native files with the proper option installed.



Jeff





321-591-3515 (cell)

321-727-7046 (office)

[CBaker]

That did it - it looks like the users are able to view AutoCAD drawings now. Thanks, Jeffrey!

- CB

In Reply to Jeffrey Johnson:

When users install PV Lite there is an option to include the ability to
view AutoCAD drawings. It is possible that the users experiencing
problems did not select that option.



AutoCAD drawings are not converted to a neutral viewing format like the
other drawing types you mention when checked in, because PV has the
ability to view the native files with the proper option installed.



Jeff





321-591-3515 (cell)

321-727-7046 (office)