Windchill is unreachable

[LB_14396741]

I am using Creo Parametric Release 7.0 and Datecode7.0.12.0

"Windchill works in Chrome but is 'unreachable' in Creo during server registration. Tried CS461478, CS43373, and CS345752 without success. Credentials and URL are correct. Please advise."

Here are the errors that I faced
Server Windchill non raggiungibile. E' possibile che il server non sia attivo o che l'URL specificato non sia corretto.

[Catalina]

Hi @LB_14396741 

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[rreifsnyder]

I would guess that there is a problem with the Creo Agent/Platform running on your computer. This is the portion of the Creo installation that connects Creo to several services including the connection to Windchill. You say you are running Creo 7, which is quite old, so I wonder if you have a newer version installed. If that is the case, the newer installation could have ruined the installation that came with Creo 7 because PTC is constantly updating things, both on the Creo and Windchill side of these files. They are SUPPOSED to leave the older files that specifically would be for Creo 7 in this case but add the new files for the newer version to use as well as the files that talk to Windchill. In fact, thinking about it, what version of Windchill are you on? You might check the PTC support sight to see if your Windchill can talk to Creo 7 but 7.0.12.0 is probably new enough that it is still supported but you should check.