license unreachable issue creo

[ptc-210291]

does anyone know how to fix this creo license issue  the status of the license says unreachable

[BenLoosli]

Is this a local/individual license or a company license coming from a server?

Is this a new install or an existing one that is now not working?

If a company license, contact your IT department who installed/setup Creo.

Local license, did you install it properly?

[ptc-210291]

One computer 1 license a floating license

Creo 10.5 has been running over a year now, windows updated and corrupted the license file

Now I cant open creo to keep working

[MartinHanak]

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@ptc-210291 wrote:

One computer 1 license a floating license

Creo 10.5 has been running over a year now, windows updated and corrupted the license file

Now I cant open creo to keep working

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Hi,

I guess that Windows update removed lmadmin_ptc service.

You have 2 options:

• uninstall/install license manager (using install_license_server.exe available in installation package)
• apply solution mentioned in https://www.ptc.com/en/support/article/CS274817

[anursingh]

Hi @ptc-210291,

I wanted to see if you got the help you needed.

If so, please mark the appropriate reply as the Accepted Solution. It will help other members who may have the same question.
Of course, if you have more to share on your issue, please pursue the conversation. 

Thanks,
Anurag