Solved! Go to Solution.
You can open a tech support case at https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log
Indeed when you need the traceback.log file be analyzed, please file a case following the url shared by @StephenW
You do not need to create 3 requests for help for the same topic. It will be seen by the community and in this case refere you to PTC Tech Support.
Keep in mind that the case logger itself is redirecting people back to the community and taking the information they enter into the case logger and using it to automatically create a community post. A user has to explicitly say 'no' during the process to actually end up creating a case.
The 'No' response to actually create a Tech Support case needs to highlighted or defined better on the case logger page after Dylan returns its useless answers.
The used Hardware/Pltaform is not supported.