umlaut (German character) not shown correctly in Notes in ProEngineer

[RGE]

In two separate ProEngineer system, same drawing is showing separate notes for umlaute (German character) in ProE session.

What could be the setting missing in the wrongly shown system?

Please see the attachments.

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[TomD.inPDX]

It means the specific character does not exist in the character set for that font.

You can make sure the fonts are being mapped correctly. Maybe you have some out-of-date fonts in your fonts folder.

If you think this is an install error from one version to the next, please report it to PTC Support.

[TomD.inPDX]

...or the font is not allowing thickness to be applied to the character's style, but that's just a guess.

[MartinHanak]

Hello,

display properties dialog window of problematic note on both systems and check font name.

Martin Hanak

[RGE]

The font used is same. But in failure ProE system, the Notes Text is coming as wrong, hence displayed wrong.

Note: instead of o umlaut (ö) and a umlaut (ä), it is showing wrong characters.

If I modify the Notes Text to right values, it is getting displayed correctly in session. So it is taking umlaut characters correctly.

But don't know while opening the same drawing in failure system, how the Text is getting changed or corrupted.

[TomD.inPDX]

If the actual text is changing in the annotation after saving the part, this is a support case that should be filed (and probably should be filed anyway).

If this is system dependent, then there is a corrupt font set somewhere.

[MartinHanak]

Hello,

maybe your two systems use different languages.

If you can you upload your data, I will investigate them.

Martin Hanak

[RV_5434567]

We have Windchill take in parameters from SAP. We had difficulties with ô . On a Creo drw it showed as A" for some reason. I've been told it's been fixed now by our Creo supplier, but haven't tested it yet.