Creo View 2.0 or 4.0 error while launching - Productview.exe has stopped working

[blad]

Hi all,

One of the Marketing person was using Creo View 2.0 without any issues but now when we try to open pvz file it gives attached error saying Creo(R) View - productview.exe has stopped working. I deleted all adobe applications from machine since someone else similer probem got fixed with it but in my case it's still giving same error. Does anyone has similar situation.

Thanks in advance

Problem signature:

  Problem Event Name:                        APPCRASH

  Application Name:                             productview.exe

  Application Version:                           10.1.20.15

  Application Timestamp:                     5047800b

  Fault Module Name:                          ig7icd32.dll

  Fault Module Version:                        10.18.10.4425

  Fault Module Timestamp:                  5702a994

  Exception Code:                                  c0000005

  Exception Offset:                                00137d9d

  OS Version:                                          6.1.7601.2.1.0.256.4

  Locale ID:                                             1033

  Additional Information 1:                  0a9e

  Additional Information 2:                  0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:                  0a9e

  Additional Information 4:                  0a9e372d3b4ad19135b953a78882e789

[Mahesh_Sharma]

This seems to be sue to Intel drivers as Fault Module in details is ig7icd32.dll, related to Intel. 

- Try clearing cache under %AppData%\Roaming\PTC\ProductView

- Try updating graphics driver.