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File extensions *.prn, *.pra, *.gl, and *.hp not viewable in Creo View

File extensions *.prn, *.pra, *.gl, and *.hp not viewable in Creo View

Description of Issue:

Submitted Case#11105564. We were told there is no solution and we must submit an Idea request.

 

The file extensions (*.prn, *.pra, *.gl, and *.hp) were viewable in past versions of ProductView. We are currently running ProductView 8.0 M040 and want to upgrade to Creo View 2.0. However, these file types are displaying the following error..."The given input file is not supported by Creo View. Refer to Creo View Clients and Toolkits Software Matrix on PTC.com for the supported versions or files."

 

Workaround Solution:

This is the only workaround solution we've found...

  1. Download the file from our PLM system
  2. Change the file extension to .hpgl
  3. Open file in Creo View

 

This solution can be cumbersome to the end user as some objects in our PLM system have dozens of files checked in to the object. The user would have to download all of the files and go through each one and change the file extension in order to view it in Creo View.

 

Proposed Solution:

Support file types (*.prn, *.pra, *.gl, and *.hp) in Creo View as you did in past versions.

1 Comment
Community Manager
Status changed to: Archived