Creo Illustrate / Sudden problems with symbols

[Ramon_Bohne]

Hi all,

I have a completely new problem with 3D and 2D symbols.

This problem appeared suddenly. I never had this problem before. And after I had this problem, it also appeared for a colleague. That's why I decided to ask for advice here in the forum.

What is the problem?

Suddenly, I can no longer insert symbols. And symbols that I was able to insert before are suddenly no longer visible. Please watch the added video.

Perhaps one of you has a good explanation and solution. Otherwise, I will have to contact support ... again.

Best regards

Ramon bohne

(Siemens Energy)

[Stephen_DeLeon]

Hello Ramon,

I am assuming this has to do with a version change. Was the initial file made on a older version and opened in a newer version? Possibly  a similar case in the link attached:

https://community.ptc.com/t5/Addtl-Creo-Products-View-Sketch/Disappearing-symbols/m-p/783664

[Ramon_Bohne]

Hello Stephen,

At least in the case of the second file (from Mexico), it is not a version change. So I don't think it has anything to do with a version change.
And if it is, what would be the solution?

I mean, if you've put many hours of work into a file with dozens of images, and then the symbols no longer work, then all that work may have been for nothing. Then you have to start all over again... and if you're unlucky, it happens again?

No, no, no, I expect the problem to be analysed and fixed. Perheps someone else has an idea to solve the problem?

Best regards

Ramon bohne

(Siemens Energy)

[Ramon_Bohne]

Hello Community,
I had a meeting with PTC Support on Friday, and they are looking into it now.

However, I discovered the following:
I changed the standard I had customised in one place (e.g. added a new 3D page format).
As a result, my Creo Illustrate file updated the standard, and then the 3D symbols reappeared.
It was a bit like a blocked pipe that needed to be flushed out again 🙂.

Of course, it would still be nice to find out what the cause of the problem is. However, I suspect that it is a general database problem with CI. In the same file, I once again had problems with the line settings of callouts being lost on some pages and the page format being lost on others. 

And then I also had the problem on a 3D figure that after rendering to a 2D figure, the line contour did not match the stored render image. I suspect some kind of centre of gravity issue. All of this has long since been reported to PTC.

This is extremely annoying, and PTC still hasn't fixed these problems.

So, for me, it means repeatedly fixing the same crap in some temporary way. Sorry, but CI is a great programme, but unfortunately it has far too many bugs and many of its functions are simply not state of the art.

I've already reported all of this to PTC, but none of it has been permanently resolved yet.

Unfortunately, there's no way around CI at the moment, so I hope that PTC will eventually release a BIG UPDATE one day and make some fundamental improvements. 10% of PTC Parametric would be nice.

Best regards

Ramon Bohne

(Siemens Energy)