cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Community Tip - New to the community? Learn how to post a question and get help from PTC and industry experts! X

Creo Illustrate performance issue

WilsonT
14-Alexandrite
14-Alexandrite
‎May 27, 2020 09:54 AM
‎May 27, 2020 09:54 AM

Creo Illustrate performance issue

Hi,

 

I experienced issue with Creo Illustrate 6.1, where the model loading is very slow and the graphic is severely impaired. Below is the screenshot of the model when being selected in Creo Illustrate.

 

WilsonT_0-1590587224743.png

 

The model is of .FBX format and of 9.47MB.

 

I've verified that my OpenGL library version is greater than 1.1. My server spec is 16GB for RAM, and have sufficient space (60GB available). OS is Windows 10 64 bit. CPU is quad-core. Other information is as follow:

 

WilsonT_1-1590587428878.png

 

What could be the issue here?

 

 

 

Labels:
0 Kudos
Notify Moderator
1 REPLY 1
agarland
16-Pearl
16-Pearl
(To:WilsonT)
‎May 28, 2020 04:46 AM
‎May 28, 2020 04:46 AM

I think the best action would be to contact tech support so they can investigate the behavior more thoroughly.

You can open a support case here: https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log

 

Thanks

Notify Moderator
Announcements


Contact Community Management
Top Tags