Creo View Error while using iPAD, Can someone guide to resolve this?

[MB_10725944]

Hello,

I need help to resolve the Error while using Creo View over the iPad as below.

1. We are using Apple iPad 9.7 with 128GB storage and 2GB RAM.

iOS 14.6, iPad (6th Generation), Model MR7J2HN/A

https://www.gsmarena.com/apple_ipad_9_7_(2018)-9142.php

1. "Creo View Mobile" is loaded as shown below.

https://apps.apple.com/us/app/creo-view-mobile/id560549930?platform=ipad

1. Creo View Error;

creoview://?wcparams=eyJhdHRyaWJ1dGVzljp7InVybGJhc2UiOiJodHRwczovL3V0a2Fyc2guYmx1ZXN0YXJpbmRpYS5jb20vV2luZGNoaWxsliwiYnJvd3Nlcil6lilsInNIc3Npb25pZCI6IIIXLTNLeVUOXZNISTNIT2NRVE5JeDZib205by5oaTVtliwidXNlcmlkijoiUGluYWtpRyJ9LCJpZCI6ImN2In0=

Please guide and suggest to resolve this.

Thank you.

[vnamboodheri]

Hi MB_10725944,

Thank you for your question. 
I’d like to recommend to bring more details and context to your initial inquiry. 

It also helps to have screenshot(s) to better understand what you are trying to do in your process. 

This will increase your chances to receive meaningful help from other Community members. 

Regards,

Community Moderation Team.