Creo View not comparing PDFs

[BS_4937902]

Does anyone have a fix for Creo View not wanting to compare PDFs? I add the PDFs correctly and select them to compare but in the top right the loading wheel just spins and doesn't load anything.

[StephenW]

Not with respect to comparing PDF's but on occassion creo view will glitch out and just spin and spin and never really load. I usually do a re-boot, just to clear out any system issues.

Another thing to try, to rule out data specific problems, check a different set of PDFs, if the problem only occurs on the original pdfs, it's something to do with the PDF itself, one or both.

Last one is to have a coworker try the files on their system, just to rule out a specific computer issue. If you don't have someone who can test, you can upload the files to the community for someone random to verify.

[BS_4937902]

Unfortunately I've tried all these fixes. My IT department doesn't know what the problem is so I had to put in a ticket on PTC to get help but it's been months and never got a reply. Only other idea was posting something here. 😢  

[StephenW]

You need to either open a new support ticket on PTC esupport or get it elevated. No reason a support ticket would go longer than a day or so a weekend max to get a response. 

Maybe you'll get lucky on here, but if you have support, you shouldn't have to wait that long.