Creo crashes after 5-10 minutes with a fatal error message

[PascalDICHELLO]

Hello,
Creo crasher after 5-10 minutes with a fatal error message (tracebak.log)


Can you help me please

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The trace creation timestamp is: mer. mai 26 10:04:59 21
The executable build timestamp is: mer. sept. 26 10:48:51 18
The datecode is: 2018260
The pro machine type is: x86e_win64
The process ID is: 2020
The traceback type is : CRASH
The logger exit status is: 00003
The Trail is: trail.txt.49
The release is: 5.0
The product version is: 5.0.2.0
The product title is: Creo Parametric
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Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread 23336.

[jchelle]

Hello 

In order to help you with this issue,  I propose to open a case.

This will allow you to attach the traceback.log file and  the corresponding trail.txt file for furthur investigation.

Can you provide your SCN number please.

Best regards

Jean Claude