Illustrate hangs when editing certain keyframes

[TomM]

Hi,

I have Creo Illustrate 7. When I try to edit some types of keyframes the programme hangs. It's almost guaranteed and makes editing sequences or animations extremely frustrating and nearly impossible in case you need many edits to take place (such as position adjustments).

It rarely happens when I edit geometry or camera keyframes.

It nearly always happens when I try to edit anything else, such as callouts, symbols. It happens when I mark or unmark visibility option for a keyframe or when I type in (usually when I tab to or click another cell) position.

Did anyone notice that behaviour and found a solution?

[agarland · Accepted solution]

I would recommend contacting Tech support, I am not aware of any known issue like this when editing keyframes.

"Open a Support Case": https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log 

[TomM]

After further investigation I come to the conclusion that keyframes become corrupt when you perform reverse sequence. All new keyframes, including duplicated ones are free from the illue.