Installation issue

[IW_9975185]

I am using Creo Direct N/A N/A

Hi Support Team

We bought the Creo and try to install. First I already input the HOST ID and get license file. and try to Add my staff PC it shoe "Not Suitable"

May I know what should I do ?

Here are the errors that I faced
"Not Suitable"

[StephenW]

This is the user community, not PTC support. You may get some help but you would be much better off asking PTC support for help.

https://www.ptc.com/en/support

[jchelle]

Hi @IW_9975185

As you are installing Creo , may be  for the  first time, and you alredy get your license file with the hostID , if your license is a floatting license, you need to install the License server application.

Run install_license_server.exe under Creo 8.0 installation media folder to install license server .

If this help to solve your issue , please mark this post as solution accepted.

BR

Jean Claude 

[jchelle]

Hi @IW_9975185,

As you install Creo 7.0  you need to:

 Run install_license_server.exe under Creo 7.0 installation media folder.

Jean Claude