Manifest is missing error Creo Illustrate 10.1

[CG_11024963]

I am new to creo and the creo family of products. When I create a cdi from the pvz and attempt to save the illustration, create a mp4, etc., I get the manifest is missing error. I am working on a pvz on my desktop outside of plm to experiment with animations as my company is working towards adding animations to for our service techs. I found an older topic about deleting the cache to fix this error by going to %APPDATA%\pts\illustrate, but I cannot find this location in CREO 10. It has become frustrating as I put work into these animations and I basically am losing all my work.

Thanks in advance.

[VladimirN · Accepted solution]

Try searching in a similar path: C:\Users\UserName\AppData\Roaming\ptc

P.S. Article - "Unable to open or save files in Creo Illustrate": https://www.ptc.com/en/support/article/CS203436