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OUT OF DATE, issue when connecting Creo schematics 3.0 M020, work group manager to windchill via VPN

kramarao
7-Bedrock

OUT OF DATE, issue when connecting Creo schematics 3.0 M020, work group manager to windchill via VPN

I am using Creo Schematics 3.0 M020

We have the below Creo Schematics / WGm / Windchill.

We find issues when we try to use WGM/Creo schematics on our company VPN, when we connect Creo Schematics/WGM to windchill using LAN/Ethernet it works fine, when we connect via VPN, it fails to open the dataset (.RSD) file, it says file is outdated. After that even if we try to reconnect using LAN, it does not work, only way is to re-install the Schematics software. Is this a known issue??

WGM: M030-CPS17 Release 11

Schematics: Version 3.0, Datacode: M020, Config ID: 1A1614522

Release: 11.0 M030-CPS18

Products Installed
Creo View - Clients
Creo View - Adapters
PTC Windchill PDMLink 11.0
PTC Windchill 11.0 Information Modeler
windchill 11.0 Services
windchill 11.0 mpmlink
windchill 1.7 REST Services
windchill 11.0 help center
windchill 11.0 service pack
windchill 11.0 platform structures
windchill 11.0 info*engine
windchill 11.0 common base
VRD LSA Foundation Template - Extended1.4

Installed Locales: There is no non-default locale support installed


Here are the errors that I faced
out of date object in workspace.
1 REPLY 1

Try to open a support "Case", here: https://www.ptc.com/en/support/case-logger

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