graphical distortion when opening any and all models

[Bkitty-APTC]

Every model I open has this same distortion. I have uninstalled and reinstalled and still have this issue. This issue occurs on even the smallest file sized models.  Any help would be greatly appreciated! 

when i first open the model everything is fine until i drag the mouse courser over the model.

I am using creo view lite 4.1

[dgschaefer]

That looks like a graphics driver issue, but I'm not sure what the graphics requirements are for Creo View Lite.  I couldn't find much info on it by searching PTC.com.  I would assume it would be fairly low as it's meant for non-CAD users.

This page only says that it needs Windows XP, Vista or Windows 7.  Maybe it's been discontinued and not usable on Windows 10?

[Bkitty-APTC]

thanks, 

I have updated all graphics related drivers and non related drivers.  this issue came with no warning after months of using creo view with no issues.  

 my laptop is dell e7470 i am using windows 10

[dgschaefer]

If you have maintenance, I'd open a call with PTC support.

[TomD.inPDX]

Dell graphics drivers are sacred!  I have run a PTC qualified Dell laptop with NVidia for a long time and I can tell you one thing... never use NVidia drivers from NVidia.  The only drivers that worked with Creo and Dell was Dell scripted drivers.

Whenever I wanted to try a NVidia driver from NVidia, the driver would also leave "tracers".

Most likely, windows 10 automatically installed drivers from NVidia since it considered them available.  Even Windows 7 is nagging me to update.

[Bkitty-APTC]

thanks ,

all the drivers i have used come directly from dell. also my computer is not equipped with nvidia graphics. it has intel HD graphics 520

[TomD.inPDX]

That helps 🙂  I will still point to a driver update since it use to work correctly.

You can try to create a support case as previously suggested.

Is this a qualified laptop?

You might also have some luck changing to the win32_gdi setting in config.pro.

Not an elegant solution but it may get you down the road a bit until this is figured out.

Arg...  Creo VIEW!  🙂

[MartinHanak]

Hi, Set User or System environment variable PV_ENABLE_FRAMEBUFFER_OBJECT=1 and relaunch browser and/or Creo View

[Bkitty-APTC]

please walk me through on how to perform this 

---

@MartinHanak wrote:

Hi, Set User or System environment variable PV_ENABLE_FRAMEBUFFER_OBJECT=1 and relaunch browser and/or Creo View

---

[MartinHanak]

Please ask Google ... how to set enviroment variable in windows

[Bkitty-APTC]

I dont think that worked. 

[Bkitty-APTC · Accepted solution]

using the environment variable- PV_ENABLE_FRAMEBUFFER_OBJECT=1 did not seem to help the tracing and distortion.

i have solved the issue by disabling openGL. 

i did this through system environment variables.

the graphic quality is slightly degraded but barley noticeable 

i no longer have the tracing and distortion. 

•   PV_DISABLE_PBUFFER=true
•   PV_DISABLE_MULTISAMPLE=true
•   PV_DISABLE_SHADOW=true
•   PV_DISABLE_MULTI_DRAW_ARRAYS=true
•   PV_DISABLE_FRAMEBUFFER_OBJECT=true
•   PV_DISABLE_VERTEX_BUFFER_OBJECT=true