Graphic Card not support by Creo Simulation Live

[jgoncalves]

During the installation of Creo 5.0.3.0 

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May laptop card is a GeForce GTX 860M (nvidia specifications)

PTC requires:

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Why does my card is not supported?
It is based on Maxwell architecture, has 4GB Ram and the latest drivers.

PS: During execution on a simulation, Ia also get this error:

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PS2: I was wrong about the 4GB. It is 2GB Ram Video Card. It this that is blocking the execution of a simulation?

[ToddKraft · Accepted solution]

jgoncalves,

We have some cases where a 2GB card does work within Creo Simulation Live.  I recommend upgrading to the latest Nvidia graphics driver for your machine and try running CSL again.   You have a Cuda enabled card, so hopefully it is just an out of date driver and then things will work for you.

Thanks,
Todd Kraft

[jgoncalves]

Thank you ToddKraft.

I was relying on the Nvidia GeForce Experience to update my graphic card.

I ran Device Manager (Windows 10) and got a newer driver.

It is working now.

[rahulvish07]

@ToddKraft 

I have the graphics card of Nvidia Quadro P4000, with 8GB RAM. still, I have the same issues. Can you please confirm my graphics card will be supporting CSL or not. 

Thanks

Rahul

[rahulvish07]

@ToddKraft 

Hi Todd,

I have a graphics card of Nvidia Quadro P4000, with RAM of 8GB. Will it be sufficient for CSL?

Regards,

Rahul

[ToddKraft]

Rahul,

Yes, the P4000 card is definitely sufficient for CSL.  I have the same card in my laptop and it performs very well.

Regards,
Todd

[rahulvish07]

Hi Todd,

Thanks for the update. I had to upgrade my drivers, and BIOS also. now at least I am not getting graphics error. but still it has not been active, it stays grayed out for all the options. Do we need some special license for that? if yes how to get that. Is there any training available for this on web?

Thanks & Regards,

Rahul

[ToddKraft]

Please send me an email at tkraft@ptc.com and we can get you the information you need.

Regards,
Todd Kraft

[MartinHanak]

Hi,

please read attached document.

[rahulvish07]

Hi Martin,

Thanks for the document. It really helps.

Rahul

[gquinlan]

Yes, 2GB would prevent the solution working correctly.