Accessing the 7.0 exe flies
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Notify Moderator
Accessing the 7.0 exe flies
Hi! Unfortunately we have lost the exe files for Arbortext Editor 7.0 - I say 7.0 because that is the version our license is for, but i was using 7.1.
Our Sales Order number (SON) and the SCN number do not let us download the required files - but we have a permanent valid license for Arbortext Editor 7.0
I have sent a support request, but as our details are not recognized the route the support requests goes is taking some time.
I have a valid license but no tool to use it with 😞 and, of course, I'm unable to carry on with my work that is in Arbortext Editor.
Is this all I can do? Does anyone know how we can access and download the files we need?
Many thanks
David
Solved! Go to Solution.
- Labels:
-
Other
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Notify Moderator
Hi David,
1. The only link where there is access on PTC's site to Arbortext Editor: https://support.ptc.com/appserver/auth/it/esd/product.jsp?prodFamily=AEE
2. Try to find a reseller in your area and chat with them: https://www.ptc.com/en/partners/find-your-partner
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Notify Moderator
Hi David,
1. The only link where there is access on PTC's site to Arbortext Editor: https://support.ptc.com/appserver/auth/it/esd/product.jsp?prodFamily=AEE
2. Try to find a reseller in your area and chat with them: https://www.ptc.com/en/partners/find-your-partner
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Notify Moderator
Thanks for the reply. I will try to contact local resellers and see what i can do. Again, thanks!
I was very disappointed to find we has lost the exe files, but, that's life i suppose
David
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Notify Moderator
You're welcome.
P.S. I recommend using an external USB hard drive to store backup copies of software and documents.
