Arbortext 6.1 don't run on WinXP SP3

[vnikonov]

Hi,

after installation Arbortext 6.1 don't run on WinXP SP3,

it is show error message "The point of entrance isn't found in the subroutine GetDateFormatEx in the DLL library KERNEL32.dll".

Do you have any ideas?

[VladimirN]

Please send your issue to technical support by using PTC's "Case Logger": https://support.ptc.com/appserver/cs/case/case_logger.jsp

[GarethOakes · Accepted solution]

I note that according to MSDN, the GetDateTimeEx API method is only available since Windows Vista. Arbortext 6.1 is not officially supported on Windows XP, therefore I don't think you can use Arbortext 6.1 with Windows XP.

[vnikonov]

Thank you very much for your answer!