Arbortext Publishing Engine - CGM are not visible in PDF when published from Publishing Engine 8.1

[BenjaminCoast]

When Print Previewing a document, it'll display the CGM graphics as intended. 
However, while creating a PDF of the same document using the Publishing Engine, the document prints without any of the graphics.

Using Arbortext 8.1
Publishing Engine: 8.1.3.1

[ddiez]

Hello,

i have the same problem. Using arbortext publishing engine 8.0, via SOAP... CGMs are not displayed in the pdf.....

with 5.4 it works and not with 8.0... ¿¿¿???

[BenjaminCoast]

Update: 

It's come to my attention that CGMs are working for every doctype we have except the one that's made with Styler. 

We thought we had narrowed down the issue to this standard.appcf file.

<?xml version="1.0" encoding="UTF-8"?>
<!--Arbortext, Inc., 1988-2021, v.4002-->
<!DOCTYPE APPConfig PUBLIC "-//Arbortext//DTD APPConfig 1.0//EN"
"appconfig/appconfig.dtd">
<APPConfig version="1.0"
xmlns="http://www.arbortext.com/namespace/APP/APPPrinterConfig">
<Print>
<PageConfig bleedAreaBottom="4mm" bleedAreaLeft="4mm"
bleedAreaRight="4mm" bleedAreaTop="4mm" bleedString=""
cuttingGuideOffset="1mm" cuttingGuideSize="9mm" cuttingGuides="inherit"
registrationMarks="inherit"/>
<PDFPrinter>
<OutputRange endPage="-1" startPage="1"/>
<PDFMode color="document" defaultLanguage="" fastWebView="no"/>
<Compatibility layers="yes" tagging="inherit">
<PDF level="1.6"></PDF>
</Compatibility><?Pub Caret -2?>
<ColorProfile defaultCMYK="" defaultGray="" defaultRGB=""/>
<Images epsDPI="600" linked="passthrough"/>
<Compression compressText="yes">
<MonochromeImages downsampleDPI="300" downsampleMode="off"
downsampleThreshold="450" type="ccitt4"/>
<GrayscaleImages downsampleDPI="150" downsampleMode="off"
downsampleThreshold="225" quality="med" type="flate"/>
<ColorImages downsampleDPI="150" downsampleMode="off"
downsampleThreshold="225" quality="med" type="flate"/></Compression>
<Fonts subsetPercent="100" subsetting="yes"/>
<Open bindingLtR="yes" displayTitle="yes" interface="showAll"
magnification="default" openOnPage="1" pageLayout="singlePage"
show="useNone" window="fitWindow"/>
<Security masterPassword="" noAccessible="no" noAnnots="no"
noAssemble="no" noCopy="no" noForms="no" noHiresPrint="no" noModify="no"
noPrint="no" userPassword=""/>
<Interactive useRichMedia="yes"/>
<DocumentProperties></DocumentProperties>
</PDFPrinter>
</Print>
<Format>
<Passes compareMode="stability" maximum="6" minimum="2"/></Format>
<DocumentProperties></DocumentProperties>
</APPConfig>
 

However, we were able to get it to work with a local machine that points to the same location as our publishing engine and successfully print a working test file. But the publishing engine, pointing to the same location, is not; Printing everything except the CGMs.

I suspected it could of been a firewall issue on the publishing engine's host machine, but we ruled that out due to the fact that other doctypes are working, while getting the CGMs from the same locations.

We're at a complete loss, and it's caused a major work stoppage for us.