Arbortext's Documentum/WDK Adapter 6.0 vs. IE8: Java not available to Adapter

[naglists]

Hiya,
Has anyone resolved an issue where the Documentum WDK adapter can't see
Java? I have Editor 6.0 m010 with the WDK Adapter. IE8 is has Java 6_0_33
and works fine with Webtop (well, not fine, I had to jiggle the handle a
bit ... the Java "addon" was present but not quite "right" ... I'm not 100%
sure what I did that enabled it within IE8 but it works now).

I can navigate in the WDK Adapter, but checkout or anything that fires off
the content transfer services fails. I can right-click within the Adapter,
select All Accelerators > Manage Accelerators and then change the Add-on
Types to Toolbars and Extensions (which is where Java shows up) but I do
not see Java in the list. It's not present. In "plain" Internet Explorer
(now that I've jiggled the handle) it displays Java when I look at Toolbars
and Extensions.

I have closed/re-opened Editor. I guess I'll try rebooting, but I don't
think that's it. I'm on Windows 7.

Am I missing something obvious?

--
Paul Nagai

[naglists]

Thanks XXXX,

I tried adding
C:\Program Files (x86)\Java\jre6\lib\javaws.jar

to the system environment variable CLASSPATH but that did not change the
behavior I was seeing. It's interesting you were able to replicate the
error I am seeing, but that the fix that worked for you didn't work for me.

(XXXX sent me an off-list suggestion that should be clear from my reply. I
replied on-list but omitted their e-mail which contained screen caps of
potentially internal info. Hopefully I actually did that. The new GMail
Compose dialog (and/or the the large screen caps) are causing my page to
format oddly).

--
Paul Nagai

[byork]

Paul,

I thought of a couple more things. Are you on a 64bit machine and is that where your java is installed?

Brian

[naglists]

Yes. 64bit
Yes. Java is here: C:\Program Files (x86)\Java\jre6

[byork]

Paul,

So I went back to double check myself. Turns out that fixed the 5.4 version on that machine but not the 6.0 version on the machine. So I what I found out 6.0 is using the 64bit version of the browser because I installed the 64bit version of editor. I bet if you were to install the 64bit version of Java or the 32bit version of editor it would probably work.


. [cid:image002.jpg@01CDBEA0.69D7D650]

[cid:image004.jpg@01CDBEA0.69D7D650]


Here is one more confirmation. This is the error I get in the x64bit version of IE.

[cid:image009.jpg@01CDBEA0.69D7D650]

Brian

[naglists]

Thanks, Brian. As soon as your questions teased out the 64bit system/32bit
Java path, I was thinking along the same lines you followed below. I have a
32bit Java, 32bit Internet Explorer, and a 64bit Editor. I'm thinking the
happy path is going to be backing out Editor and reinstalling the 32bit
version. (Probably up-bit-ing the other pair would work for this situation
but create compatibility/support issues on into the future with my
"Approved Enterprise Image" and its components.)

Will report back when I get a chance to swap the install. Might be a bit.
Other fires a-burning this week.

[naglists]

Switching to the 32bit version of Editor resolved this issue. (Thought I
wasn't going to get there today, but something else drove me to it.) Thanks
all!