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Can i get a floating license for a server that has mulitple seats ?

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Can i get a floating license for a server that has mulitple seats ?

We want to load Arbortext Editor onto a server and have users RDP onto the server and use Arbortext Editor. Currently i have a floating license which allows one person, can i get a floating license that allows multiple people.

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Re: Can  i get a floating license for a server that has mulitple seats ?

If there is a licensing problem it pops up an error dialog, so it is unlikely to be a licensing problem. Perhaps it is a configuration problem with your Citrix or Windows Terminal Services environment? You can check the Flex Licensing web administration page to see if both licenses are being access or not as a way to verify.

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Re: Can i get a floating license for a server that has mulitple seats ?

Ultimately, you will need to discuss this with your sales representative or file a case with PTC's licensing group

PTC uses Flex license. Floating licenses are single user licenses.

Floating licenses can be doled out to users from a license manager.

However, the licenses do not support more than one user.

I do not believe your desired scenerio is supported.

Re: Can i get a floating license for a server that has mulitple seats ?


Just to be clear, or maybe it is me, but a floating license is just that, it floats from user to user. It is usable by only one user at a time, but when that user is done other can use them. We have 4 licenses available on our system, and 10 people able to access them. If they are casual users this all works. If they are writers or power users then you need fixed licenses and we have 40 or so of these. Depending on how much your three users use the licenses 1 could work or 2 might work. You need to see what the mix of usage will be.

Re: Can i get a floating license for a server that has mulitple seats ?

It sounds like you are looking at deploying Arbortext Editor as part of a "virtual desktop" environment. Floating licenses can work the way you want and I've seen it in action with Citrix and Windows Terminal Services software. You have a licensing server which hands out licenses to each RDP session. One floating license gives one user access to use the software this way, so you need to buy enough floating licenses to handle the maximum expected user capacity at any given time of the day or night.

Ray gives a good example of how this can work in practice.

Re: Can i get a floating license for a server that has mulitple seats ?

As Gareth noted, one license does not serve many. You need a number of licenses. The number of licenses depends on the number of user that you expect to be using Arbortext Editor at any one time. Ray gives a good example.

If your question has been answered, then can you select a "Correct Answer" for the response that aided you?

If you found an alternate solution, could you write a note about that solution?

It is very helpful to the community to know the ultimate solution.

Re: Can  i get a floating license for a server that has mulitple seats ?

Hi Gareth,

This is the environment we have setup. Using the PTC Flex License server i installed 2 floating licenses (1 txt file). When i get 2 users to connect, only one user can open Arbortext Editor. The second user double clicks on the icon, nothing happens. No Error messages nothing.

Re: Can  i get a floating license for a server that has mulitple seats ?

If there is a licensing problem it pops up an error dialog, so it is unlikely to be a licensing problem. Perhaps it is a configuration problem with your Citrix or Windows Terminal Services environment? You can check the Flex Licensing web administration page to see if both licenses are being access or not as a way to verify.

View solution in original post

Re: Can  i get a floating license for a server that has mulitple seats ?

Hi Gareth,

There was an issue with the Flex License server. I downloaded a recent version. and now it works fine. Also had to set up the PTC_D_LICENSE_FILE variable.

works great now.

Thank you

Ashona

Re: Can  i get a floating license for a server that has mulitple seats ?

Hi Ashona,

We're facing the similar issue,no pop up for licensing.Please let us know if you were able to resolve it.

Thanks,

Mandy

Re: Can  i get a floating license for a server that has mulitple seats ?

Hi Mandy,

You may end up needing help from a Citrix specialist, but the things to check from the Arbortext side are:

  1. Is Arbortext installed successfully? Does it start up when you're not running inside Citrix?
  2. Is Arbortext licensed successfully? For Citrix use I believe you need to use FlexNet Licensing Server with Floating or Register User licenses. Note that when installing such licenses on the FlexNet server the machine ID (MAC address) to use must be the server's. When in doubt use cpu_id.exe from PTC to check.
  3. Is Flexnet installed successfully? Check the Flexnet Web Admin GUI status for the PTC_D daemon and its list of associated licenses.
  4. Does each client instance have correct PTC_D_LICENSE_FILE environment variable set? (usually: $LMHOST$@7788, where $LMHOST$ is the name or IP address of your Flexnet Server, and port 7788 is the default PTC_D port that must be accessible by the clients)

Cheers,

Gareth