Error: You last used the ptc server with an older version of AE

[kregimbald]

Has anyone received this message? If so, how do I resolve it? We are using AE 6.0 with Windchill 10.1 M040. A user opened her AE this morning and received the message above. The error message says to clear the cache in order to connect to Windchill. She has done this but is still unable to work. She cleaned her workspace as well. Do I need to go into the actual cache folder and remove the files? Any guidance would be appreciated. Thanks

[kregimbald · Accepted solution]

Issue resolved. Once the cache was cleared manually then went back and cleaned cache by clicking "ok" on error message. Make sure to make a copy of the arbortext.wcf file first because the user will lose all AE preferences.