Flexera floating Print Composer license woes

[naglists]

Hi all,

I'm trying to install and configure the Flexera licensing server to deliver
floating Print Composer licenses. (We used fixed licenses for Editor.) I am
working with support. But we seem to be going around in circles a bit. Has
anyone had to work through firewall and McAfee or other safety-ware issues?

From what we can tell, the server is installed properly and all of the
necessary firewall rules server-side, were created by the install.

The client is not able, however, to reach the server (no log entries ever
acknowledge requests/denials).

I have created Inbound and Outbound Firewall rules that permit TCP to/from
7788 in Domain and Private (but not Public) matching the entries created on
the server.

I can telnet from my laptop to the server port 7788. I can't do anything
useful, of course, but the connection appears to be accepted (it does not
timeout as it does if I use port 7789).

I have set PTC_D_LICENSE_FILE to
..licensepath/editorlicensefile.txt;7788@hostname and I have also tried
..licensepath/editorlicensefile.txt;7788@hostname.domain.com.

But Editor doesn't successfully retrieve a license.

Windows 7. Arbortext 6.0 m010.

Any thoughts? Tips? Tricks? Shiny coins?

--
Paul Nagai

[lisa.f.gillispi]

Paul,

I put a second line in the license file for the DAEMON:

DAEMON ptc_d D:\ptc\flexnet D:\ptc\flexnet\ptc.opt 7789

And then to also make port 7789 available through the firewall.

It's in the documentation, but buried, I don't remember where.

Lisa Gillispie
Federal Reserve Board

[naglists]

My license file contains the following two lines:

SERVER __HOSTNAME__ PTC_HOSTID=xxxxxxxxxxxx 7788
DAEMON ptc_d __PTCD_PATH__

Are you saying you added a third line?


On Fri, Feb 15, 2013 at 12:32 PM, Lisa Gillispie
<lisa.f.gillispie@frb.gov>wrote:

> Paul,****
>
> ** **
>
> I put a second line in the license file for the DAEMON:****
>
> ** **
>
> DAEMON ptc_d D:\ptc\flexnet D:\ptc\flexnet\ptc.opt 7789****
>
> ** **
>
> And then to also make port 7789 available through the firewall.****
>
> ** **
>
> It’s in the documentation, but buried, I don’t remember where.****
>
> ** **
>
> Lisa Gillispie****
>
> Federal Reserve Board****
>
> ** **
>
> *From:* Paul Nagai [

[lisa.f.gillispi]

No, but on the second line I included the port number and made sure that port was open on the firewall.

DAEMON ptc_d D:\ptc\flexnet D:\ptc\flexnet\ptc.opt 7789
7789 is the port number for the daemon in this case.

Does your second line include the port number?

[lisa.f.gillispi]

First two lines look like this:

SERVER servername PTC_HOSTID=hostid 7788
DAEMON ptc_d D:\ptc\flexnet D:\ptc\flexnet\ptc.opt 7789

With servername and hostid populated appropriately

[DavidS.Taylor]

I believe __HOSTNAME__ and __PTCD_PATH__ is PTC 'shorthand' for fill in your site's hostname and daemon path respectively...

David

David S. Taylor

Project Manager, Structured Information
Production and Marketing | C&E | NRC Construction
Building M-23A, Room 239 | 1200 Montreal Road | Ottawa, ON | K1A 0R6
Telephone: 613-990-2731 | Fax: 613-952-4040
David.S.Taylor@nrc-cnrc.gc.ca<">mailto:David.S.Taylor@nrc-cnrc.gc.ca>

[naglists]

Der. I was looking at the wrong file. You're right, of course. I actually
have:

SERVER myhostname PTC_HOSTID=xxxxxxxxxxxx 7788
DAEMON ptc_d "e:\flexnet\ptc_d.exe" "e:\flexnet\ptc.opt"

When I start the server, log entries show ptc_d being assigned a random
high port (in the 60000 range). But everything appears right on the server.
lmtools reports all is well. If I add 7788 it fails. If I add 7789 nine it
again appears to succeed.

Now my second line reads:
DAEMON ptc_d "e:\flexnet\ptc_d.exe" "e:\flexnet\ptc.opt" 7789

And I had to add firewall rules for 7789 but I left PTC_D_LICENSE_FILE=7788
and it worked! Editor got a license!

Amazing. You guys, I mean. Thanks!


On Fri, Feb 15, 2013 at 12:53 PM, Taylor, David S. <
david.s.taylor@nrc-cnrc.gc.ca> wrote:

> I believe __HOSTNAME__ and __PTCD_PATH__ is PTC ‘shorthand’ for fill in
> your site’s hostname and daemon path respectively…****
>
> ** **
>
> David****
>
> ** **
>
> *David S. Taylor*
>
>
> *Project Manager, *Structured Information
> Production and Marketing | C&E | *NRC Construction*****
>
> Building M-23A, Room 239 | 1200 Montreal Road | Ottawa, ON | K1A 0R6****
>
> Telephone: 613-990-2731 | Fax: 613-952-4040
> David.S.Taylor@nrc-cnrc.gc.ca
>
> ****
>
> ** **
>
> ** **
>
> ** **
>
> *From:* Paul Nagai [