ISODraw requires internet connectivity

[lfittipaldi]

While attempting to start ISODraw, an error is generated, "License request failed for feature ISODraw". This error occurs when the PC is not connected to any network. Once connected to a network, ISODraw successfully starts. The license that is used is a node lock license.

Is there any method to have ISODraw start when not connected to a network? Connectivity is an issue when at sea for the Navy. Any help would be appreciated.

[VladimirN]

Hi Lisa,

Try to contact with PTC's technical support by using this link: https://support.ptc.com/apps/case_logger_viewer/auth/ssl/log

[TimPhelps]

Does you have PTC_D_LICENSE_FILE environment variable point to a license server on a remote machine, or does it point to a file on your local machine?

[lfittipaldi]

Hi Tim,

The environment variable points to a location on the local hard drive. It is a node lock license.

Lisa

[ManarElOuataoui]

Hi Lisa,

I think the most probable cause is that your license is bound to a Wifi mac address instead of a ethernet one.

Since these are unavailable when not connected to a network the mac address will also be unavailable and the licence request will fail.

Regards,

Manar

[rdiaz]

Great info Manar. Looks like this is covered in an article in our knowledge base:

https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS38934&source=tssearch

Try out that solution Lisa, and let us know if it works when off the network.

[lfittipaldi]

Rafael,

Thank you for the information. Unfortunately, when attempting to access that document, an error is generated:

ERROR: Document 38934 is not in customer viewable as it is an internal PTC document.

Can you send me the narrative of this Case?

Lisa

[TimPhelps]

Description:

• IsoDraw does not acquire locked license at startup if laptop is not connected to the network
• IsoDraw locked license is correct because IsoDraw starts as expected when laptop is physically connected to the network.
• Startup is not successfull if laptop has been started while being disconnected from the network, whatever if WFI is enabled or not
• If laptop is connected to the network at startup and then disconnected, isoDraw starts, whatever if WIFI is enabled or not
• When issue occurs, error given is : "License request failed for feature IsoDraw"

Resolution:

• Open Control Panel and access "Device manager"
• Expand "Network adpaters"
• Identify the ethernet network card (not the WIFI one)
• you may have also another entry mentionning "xxx - Mistral Nomade NG Driver" (where xxx is the ethernet network card)
• If a red cross is shown in front of the entries, this means that network card is disabled (due to the fact that no physical connection was present at station startup)
• Right click on the ethernet card line and select "enable"
• If you have also another line linked to this ethernet card, right click on this one as well and select "enable"
• This will allow successfull IsoDraw startup, even when laptop is launched while being disconnected from the network
• Launching of Arbortext Isodraw via Remote Desktop connections is not supported by PTC