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IsoDraw 7.2 won't launch

RC_10225505
3-Visitor

IsoDraw 7.2 won't launch

I have an installation of IsoDraw 7.2 which has suddenly stopped launching. There is no error message that appears and I have not found any logs. I have a hunch that the version of Java may not be compatible. Is there a way to try to launch IsoDraw from JAR file so I can see any potential Java exceptions thrown into the command window?

1 ACCEPTED SOLUTION

Accepted Solutions
jbaker-3
4-Participant
(To:RC_10225505)

Had a similar issue with Isodraw 7.3.

Uninstall and reinstall of IsoDraw had same error.

 

Checked the Windows Even log and found this:
Faulting application name: IsoDraw73.exe, version: 10.22.31.1, time stamp: 0x53f5e272
Faulting module name: nvoglv32.dll, version: 31.0.15.3713, time stamp: 0x64daaa43
Exception code: 0xc0000005
Fault offset: 0x014df346
Faulting process id: 0x38c0
Faulting application start time: 0x01da590d4aa90254
Faulting application path: C:\Program Files (x86)\PTC\PTC Arbortext IsoDraw 7.3\Program\IsoDraw73.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_91711286cccb35d0\nvoglv32.dll
Report Id: c4f83a9f-d484-4676-b180-19ffb516bd7c

 

This is the Nvida OpenGL driver.
Deleting the driver allowed the application to open, but there was issues.

Uninstall and reinstall the OpenGL driver and everything returned to normal.

 

Incidentally this impacted IsoView 7.3 and caused it to not start.
Error: "Can not find or start IsoView Server. Error -16"

The IsoView error was resolved with the driver update.

 

Hope this helps.

 

 

View solution in original post

1 REPLY 1
jbaker-3
4-Participant
(To:RC_10225505)

Had a similar issue with Isodraw 7.3.

Uninstall and reinstall of IsoDraw had same error.

 

Checked the Windows Even log and found this:
Faulting application name: IsoDraw73.exe, version: 10.22.31.1, time stamp: 0x53f5e272
Faulting module name: nvoglv32.dll, version: 31.0.15.3713, time stamp: 0x64daaa43
Exception code: 0xc0000005
Fault offset: 0x014df346
Faulting process id: 0x38c0
Faulting application start time: 0x01da590d4aa90254
Faulting application path: C:\Program Files (x86)\PTC\PTC Arbortext IsoDraw 7.3\Program\IsoDraw73.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_91711286cccb35d0\nvoglv32.dll
Report Id: c4f83a9f-d484-4676-b180-19ffb516bd7c

 

This is the Nvida OpenGL driver.
Deleting the driver allowed the application to open, but there was issues.

Uninstall and reinstall the OpenGL driver and everything returned to normal.

 

Incidentally this impacted IsoView 7.3 and caused it to not start.
Error: "Can not find or start IsoView Server. Error -16"

The IsoView error was resolved with the driver update.

 

Hope this helps.

 

 

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