No print preview window even though preview process complete

[AshleyHolmes]

We have a user that is trying to generate a print preview using APE (and AE 6.0M060) but is getting no preview window.

She receives the message below the command line that it is publishing and eventually gets the 'Preview processing complete' message, yet no print preview window pops up.

All her environment variables are good, preferences are good, everything appears normal.

Is there a Windows setting that could be blocking it from appearing? Ideas?

Thanks all.

Ashley

[TimPhelps]

Does the user have "Queued Transactions" clicked in the Print Panel? (Lower left).

[AshleyHolmes]

Hi Tim,

No, 'Queued Transactions' is not clicked anywhere.

Ashley

[rdiaz]

Hey Ashley. Check the user's machine for the following:

The file MSVCR71.dll is necessary and should be located at either C:\Windows\System32 (32-bit) or C:\Windows\SysWOW64 (64-bit)

If you don't see it there, acquire the MSVCR71.dll and place it in one of the locations noted above