class=921381713-20102006>Regarding DVD distribution, we decided against it
because a significant minority of you want CD-ROMs and cannot accept
DVDs.
class=921381713-20102006>
class=921381713-20102006>And in response to suggestions from Paul Nagai and
others, PTC's web team has started improve the support site. The following
changes are now live:
class=921381713-20102006>
class=921381713-20102006>* We removed one of the intermediate pages (and
therefore one of the clicks) to get to downloading software
class=921381713-20102006>
class=921381713-20102006>* Weadded a link to the Shipment
Tracker page on the main Software Update page
class=921381713-20102006>
class=921381713-20102006>* We added the capability to download software based on
Sales Order Number (SON)
class=921381713-20102006>
class=921381713-20102006>Improvementsto the Call Viewer part of the
support site are still in development.
class=921381713-20102006>
class=921381713-20102006>I have sent a note to our web team to thank them for
listening to and acting on this group's suggestions. Even though I
expected thatthis groupwould havean impact, I'm glad to see
that my confidence was not mistaken.
class=921381713-20102006>
class=921381713-20102006>And finally, I'd like to thank you for speaking
up. Critical feedback is very valuable.
class=921381713-20102006>
class=921381713-20102006>Thanks,
class=921381713-20102006>PG
class=921381713-20102006>
From: Paul Nagai
Sent: Monday, September 25, 2006 7:58 PM
For fun, this is how I replied:Always download. DVD doesn't matter (see first answer).I made the following comment re: improving the software downloading experience, I said:The current PTC site requires many, many, many clicks to get to downloads and then, at the very end, does a lot of thinking and presents me with a drop-down list of the software I'm entitled to. Why not just present me with a top-level link I can click once ... then do your thinking and present me with a download page for the software and patches for which I have licenses.
