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Publishing WTDocument in Inservice (arbortext content delivery)

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Publishing WTDocument in Inservice (arbortext content delivery)

Hi All,
need advise and help. We are trying publish WTdocument in Inservice. Currently we are creating documents as Documents and dynamic documents (dynamic documents using SIM). We are in process of publishing dynamic documents in Inservice now called arbortext content delivery.
We also want to publish WTdocuments. we tried couple of examples by adding WTDocuments (Word documents )in Information structure and tried to publish it into the Inservice.
following are the results:
If WTdocuments have pdf has primary content then it get published Inservice as pdf.
If WTdocuments have Word file has primary content then it no pdf is published Inservice. We see empty and there is no error message also.
Please can advise on this.

Thank you,

Nishanth B E

1 REPLY 1

Re: Publishing WTDocument in Inservice (arbortext content delivery)

Dear Nishanth,

Arbortext Content Delivery (FKA InService) currently supports the loading of WTDocuments, that contain PDF as primary content. In case those WTDocuments contain any other document type, such as MS Word, those should be loaded as IEGraphic type.

 

Please let me know if you have any further questions or concerns.

 

Thanks,

Gil.

 

 

gshroitman_0-1594641528332.png

 

Gil Shroitman
Senior Product Manager, Arbortext Content Delivery (InService), PTC Inc.
c +972.52.8520.855
E gshroitman@PTC.com

COVID-19: Customer Resources and PTC Updates - https://www.ptc.com/en/support/enablement/COVID19-Resources

 

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